Jerrod Yoke
Summary
Proven Service Manager at EnviroSMART Pest Solutions, adept in customer service management and problem-solving, significantly increased revenue by upselling services. Excelled in staff management and business development, ensuring high-quality workmanship and compliance. Skilled in computer applications and team leadership, consistently achieving and surpassing business goals. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Service Manager
EnviroSMART Pest Solutions
11.2018 - Current
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Negotiated with vendors to secure best prices for parts and supplies.
- Ensured compliance with industry regulations by staying current on relevant updates and adjusting company policies accordingly.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Hired, trained and supervised team of service staff members to meet business goals.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
- Increased overall revenue by upselling additional services and products during routine maintenance visits.
AC Technician
AIRTEAM
02.2015 - 11.2018
- Assisted in training new technicians, sharing knowledge about best practices for installation, repair, and maintenance processes.
- Enhanced system efficiency by conducting regular maintenance and inspections on AC units.
- Maintained a high level of customer satisfaction with timely and accurate diagnoses of AC issues.
- Streamlined workflow processes by keeping tools organized and well-maintained, minimizing downtime between jobs.
- Expedited project completion times by effectively managing workload, prioritizing tasks, and maintaining detailed records of work progress.
- Traveled to job sites for both scheduled and emergency appointments.
- Filled out detailed work orders for each job completed.
Education
High School Diploma -
Leander High School
Leander, TX05.2012
Skills
- Team Leadership
- Computer Skills
- Multitasking and Organization
- Problem-Solving
- Critical Thinking
- Customer Service Management
- Business Development
- Documentation And Reporting
- Office Administration
- Work Planning and Prioritization
- Staff Management
- Estimating and Quoting
- Cost Estimates
Certification
- Commercial Pest Certified Applicator
- Commercial Termite Certified Applicator
Timeline
Service Manager
EnviroSMART Pest Solutions
11.2018 - Current
AC Technician
AIRTEAM
02.2015 - 11.2018
High School Diploma -
Leander High School
- Commercial Pest Certified Applicator
- Commercial Termite Certified Applicator
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