Jerry Smith
Akron,OH
Summary
Dynamic Store Director at American Freight Furniture and Mattress ready to drive operational excellence and customer satisfaction. Proven ability to lead teams, optimize store performance, and adapt to changing demands. Strong communication skills, strategic planning, and inventory management expertise. Reliable collaborator focused on achieving results and fostering positive work environment.
Overview
10
10
years of professional experience
Work History
Store Director
American Freight Furniture and Mattress
01.2016 - Current
- Exceeded company targets consistently through proactive monitoring of KPIs and execution of corrective action plans when needed.
- Conducted regular performance evaluations for staff members, identifying areas for growth and development.
- Protected store from loss or theft by setting and enforcing clear security policies.
- Kept inventories accurate with daily cycle counts and regular audits to identify and resolve variances.
- Addressed customer concerns promptly and effectively, resulting in increased loyalty and repeat business.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Optimized merchandising layouts based on shopper insights and market trends leading to enhanced product visibility.
- Oversaw staffing and training, safety compliance, inventory control and financial functions.
Education
Buchtel High School
Akron, OHSkills
- Sales leadership
- Vendor relationship development
- Staff leadership
- Brand awareness
- Store operations
- Delegation
- Store opening and closing
- Policies and procedures
- Sales expertise
- Shift scheduling
- Customer service
- Inventory management
Top Sales Performer
5X 1,000,000 Annual Commission Sales
Honored With Top Tier Bonuses For Store Inventory Accuracy
Timeline
Store Director
American Freight Furniture and Mattress
01.2016 - Current
Buchtel High School
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