Jesenia Sanabria
Kissimmee,FL
Summary
- Ambitious and motivated Optical Professional; over twenty years of experience
- Record of accomplishments in areas of customer service/employee relations, general office operations.
- Strong communication and inter-personal skills that include being bilingual.
- Knowledge of internet software, word processing software and Microsoft outlook and word.
- Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture.
Overview
20
20
years of professional experience
3
3
Certification
Work History
Office Manager
Southwest Orlando Eye Care
Orlando, FL
08.2021 - Current
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Coordinated and aligned corporate and office schedules and disseminated important work information to employees.
- Evaluated employee records and productivity and submitted evaluation reports.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Updated reports, managed accounts and generated reports for company database.
- Prepared meeting rooms and materials and recorded important information.
- Onboarded new employees with training and new hire documentation.
- Recruited and hired top performers to add talent and value to department.
Certified Ophthalmic Assistant
Eye Associates Of Fort Myers
Fort Myers, FL
01.2018 - 03.2020
- Provided patients with detailed instructions for pre- and post-op care under physician supervision to promote healing and optimal recovery strategies.
- Identified issues during preliminary exam and addressed concerns with physician.
- Promoted positive and smooth patient flow throughout facility, encouraging more efficient operations and boosting patient satisfaction.
- Assessed patients for eye issues and checked visual acuity, color plates and papillary function.
- Worked well with patients, staff and manufacturer representatives to carry out successful office- and patient-related work each day.
- Directed patients to exam rooms for initial evaluations and intake, including history, medication and symptom documentation, to aide physicians with carrying out efficient appointments.
Certified Opthalmic Assistant/Optical Assistant
Southwest Florida Eye Care
Fort Myers, Florida, United States
11.2010 - 07.2017
- Politely assisted customers in person and via telephone.
- Assessed patients and documented their medical histories: Evaluated patient care needs, prioritized treatment, maintained patient flow.
- Authorized drug refills; provided detailed prescription information to pharmacies.
- Experience with various medical eye conditions including Glaucoma, Diabetic Retinopathy, and Cataract.
- Contact lens knowledge; trained patients to safely insert and remove contact lenses.
- Fitted, adjusted and dispensed eyeglasses.
Adminstrative Assistant
Crowther Roofing & Sheet Metal
Fort Myers, Florida, United States
10.2007 - 11.2010
- Responsible for answering phones.
- Creating work orders; data entry.
- Assist Division Manager; Office Manager and Scheduling Manager/Service Manager with day to day activities.
- In charge of Crowther roofing maintenance program.
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
Customer Service/Opthalmic Assistant
Southwest Florida Eye Care
Fort Myers, Florida, United States
03.2004 - 10.2007
- Politely assisted customers in person and via telephone.
- Worked up patients in a timely manner; assessed patients and documented their medical histories.
- Evaluated patient care needs, prioritized treatment, and maintained patient flow.
- Authorized drug refills and provided detailed prescription information to pharmacies.
- Experience with various medical eye conditions including Glaucoma, Diabetic Retinopathy, and Cataract.
- Contact lens knowledge; trained patients to safely insert and remove contact lenses; fitted, adjusted, dispensed eyeglasses
Customer Service/Opthalmic Assistant
Walmart Vision Center
North Ft Myers
10.2000 - 04.2004
- Politely assisted customers in person and via telephone.
- Assessed patient and documented their medical histories; evaluated patient care needs, prioritized treatment, and maintained patient flow.
- Fitted, adjusted and dispensed eyeglasses under the supervision of Doctor
- Trained patient to safely insert and remove contact lenses.
Education
Business Courses - Business Courses
Edison Community College
Associate of Applied Science - Medical Adminstrative Associates Degree & Medical Coding Cer
Southwest Florida College
2006
Associate of Science - Opticianary
Hills borough Community College
2004
Skills
- Professional phone etiquette
- Excellent communication skills
- Flexible
- Quick learner
- Accurate and detailed
- Resourceful
- Bilingual
- Appointment setting
- Medical billing; HIPPA compliance
- Staff Management
- Mail handling
- Office management
- Credit and collections
- Scheduling
Certification
ABO Certified 2011
NCLE Certified 2012
COA Certified 2012
Financial Representative
I'm a life insurance agent with Primerica Financial Services, we offer cost-effective term life insurance, annuities and investment products.
Timeline
Office Manager
Southwest Orlando Eye Care
08.2021 - Current
Certified Ophthalmic Assistant
Eye Associates Of Fort Myers
01.2018 - 03.2020
Certified Opthalmic Assistant/Optical Assistant
Southwest Florida Eye Care
11.2010 - 07.2017
Adminstrative Assistant
Crowther Roofing & Sheet Metal
10.2007 - 11.2010
Customer Service/Opthalmic Assistant
Southwest Florida Eye Care
03.2004 - 10.2007
Customer Service/Opthalmic Assistant
Walmart Vision Center
10.2000 - 04.2004
Business Courses - Business Courses
Edison Community College
Associate of Applied Science - Medical Adminstrative Associates Degree & Medical Coding Cer
Southwest Florida College
Associate of Science - Opticianary
Hills borough Community College
ABO Certified 2011
NCLE Certified 2012
COA Certified 2012
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