Jesenia Sanabria
Kissimmee,FL
Summary
- Ambitious and motivated Optical Professional; over twenty years of experience
- Record of accomplishments in areas of customer service/employee relations, general office operations.
- Strong communication and inter-personal skills that include being bilingual.
- Knowledge of internet software, word processing software and Microsoft outlook and word.
- Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture.
Overview
20
20
years of professional experience
3
3
Certification
Work History
Office Manager
Southwest Orlando Eye Care
Orlando , FL
2021.08 - Current
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Coordinated and aligned corporate and office schedules and disseminated important work information to employees.
- Evaluated employee records and productivity and submitted evaluation reports.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Updated reports, managed accounts and generated reports for company database.
- Prepared meeting rooms and materials and recorded important information.
- Onboarded new employees with training and new hire documentation.
- Recruited and hired top performers to add talent and value to department.
Certified Ophthalmic Assistant
Eye Associates Of Fort Myers
Fort Myers , FL
2018.01 - 2020.03
- Provided patients with detailed instructions for pre- and post-op care under physician supervision to promote healing and optimal recovery strategies.
- Identified issues during preliminary exam and addressed concerns with physician.
- Promoted positive and smooth patient flow throughout facility, encouraging more efficient operations and boosting patient satisfaction.
- Assessed patients for eye issues and checked visual acuity, color plates and papillary function.
- Worked well with patients, staff and manufacturer representatives to carry out successful office- and patient-related work each day.
- Directed patients to exam rooms for initial evaluations and intake, including history, medication and symptom documentation, to aide physicians with carrying out efficient appointments.
Certified Opthalmic Assistant/Optical Assistant
Southwest Florida Eye Care
Fort Myers, Florida , United States
2010.11 - 2017.07
- Politely assisted customers in person and via telephone.
- Assessed patients and documented their medical histories: Evaluated patient care needs, prioritized treatment, maintained patient flow.
- Authorized drug refills; provided detailed prescription information to pharmacies.
- Experience with various medical eye conditions including Glaucoma, Diabetic Retinopathy, and Cataract.
- Contact lens knowledge; trained patients to safely insert and remove contact lenses.
- Fitted, adjusted and dispensed eyeglasses.
Adminstrative Assistant
Crowther Roofing & Sheet Metal
Fort Myers, Florida , United States
2007.10 - 2010.11
- Responsible for answering phones.
- Creating work orders; data entry.
- Assist Division Manager; Office Manager and Scheduling Manager/Service Manager with day to day activities.
- In charge of Crowther roofing maintenance program.
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
Customer Service/Opthalmic Assistant
Southwest Florida Eye Care
Fort Myers, Florida , United States
2004.03 - 2007.10
- Politely assisted customers in person and via telephone.
- Worked up patients in a timely manner; assessed patients and documented their medical histories.
- Evaluated patient care needs, prioritized treatment, and maintained patient flow.
- Authorized drug refills and provided detailed prescription information to pharmacies.
- Experience with various medical eye conditions including Glaucoma, Diabetic Retinopathy, and Cataract.
- Contact lens knowledge; trained patients to safely insert and remove contact lenses; fitted, adjusted, dispensed eyeglasses
Customer Service/Opthalmic Assistant
Walmart Vision Center
North Ft Myers
2000.10 - 2004.04
- Politely assisted customers in person and via telephone.
- Assessed patient and documented their medical histories; evaluated patient care needs, prioritized treatment, and maintained patient flow.
- Fitted, adjusted and dispensed eyeglasses under the supervision of Doctor
- Trained patient to safely insert and remove contact lenses.
Education
Business Courses - Business Courses
Edison Community College
Associate of Applied Science - Medical Adminstrative Associates Degree & Medical Coding Cer
Southwest Florida College
2006
Associate of Science - Opticianary
Hills borough Community College
2004
Skills
- Professional phone etiquette
- Excellent communication skills
- Flexible
- Quick learner
- Accurate and detailed
- Resourceful
- Bilingual
- Appointment setting
- Medical billing; HIPPA compliance
- Staff Management
- Mail handling
- Office management
- Credit and collections
- Scheduling
Certification
ABO Certified 2011
NCLE Certified 2012
COA Certified 2012
Financial Representative
I'm a life insurance agent with Primerica Financial Services, we offer cost-effective term life insurance, annuities and investment products.
Timeline
Office Manager
Southwest Orlando Eye Care
2021.08 - Current
Certified Ophthalmic Assistant
Eye Associates Of Fort Myers
2018.01 - 2020.03
Certified Opthalmic Assistant/Optical Assistant
Southwest Florida Eye Care
2010.11 - 2017.07
Adminstrative Assistant
Crowther Roofing & Sheet Metal
2007.10 - 2010.11
Customer Service/Opthalmic Assistant
Southwest Florida Eye Care
2004.03 - 2007.10
Customer Service/Opthalmic Assistant
Walmart Vision Center
2000.10 - 2004.04
Business Courses - Business Courses
Edison Community College
Associate of Applied Science - Medical Adminstrative Associates Degree & Medical Coding Cer
Southwest Florida College
Associate of Science - Opticianary
Hills borough Community College
ABO Certified 2011
NCLE Certified 2012
COA Certified 2012
Similar Profiles
Pedro AyalaPedro Ayala
Office Manager at Southwest Orlando Eye CareOffice Manager at Southwest Orlando Eye Care
Lucio Godinez IIILucio Godinez III
Lead Ophthalmic Technician at Southwest Eye Care & LaserLead Ophthalmic Technician at Southwest Eye Care & Laser
ZOE CRUZ ESCOBARZOE CRUZ ESCOBAR
Front Desk Receptionist at Orlando Eye AssociatesFront Desk Receptionist at Orlando Eye Associates