Jesika Overmon
Auburn,WA
Summary
Positive and upbeat professional makes guests feel welcome while balancing diverse business requirements. Knowledgeable about server loads, kitchen output and customer preferences. Successful in maintaining productivity and calm in fast-paced environments.
Overview
10
10
years of professional experience
1
1
year of post-secondary education
Work History
Restaurant Hostess
Muckleshoot Casino
Auburn, Washington
12.2021 - Current
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Answered telephone to provide dining information and take reservations.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Greeted guests and sat customers at tables or in waiting areas.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Helped restaurant staff set up small and large events to coordinate smooth execution.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Communicated with servers about new tables, changes in food availability and customer comments.
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
- Developed long-term relationships with customers to increase opportunities for repeat business.
- Collected reservation information and communicated updates to guests via mobile device or in-person.
- Greeted guests warmly as they entered the dining area.
- Managed reservations using restaurant management software.
- Assigned tables efficiently to optimize seating flow.
- Collaborated with servers to ensure timely guest service.
- Handled guest inquiries and resolved issues promptly.
- Maintained cleanliness and organization of the host station.
- Assisted in training new host staff on procedures.
- Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
- Greeted customers and escorted them to their tables.
- Managed reservations, waitlists, and special requests for large parties.
- Answered incoming calls with appropriate greeting and provided information about menu items or services offered.
- Performed opening and closing duties such as restocking supplies and cleaning work areas.
- Managed guest expectations by relaying information regarding hours, wait times, and specials.
- Completed daily side work tasks assigned by management such as rolling silverware or folding napkins.
- Assigned seating arrangements based on customer preferences and restaurant policies.
- Provided menus and answered questions about menu items and specials.
Overnight Stocker
Walmart
Auburn, Washington
06.2020 - 11.2021
- Removed product from boxes and placed on shelves according to merchandising guidelines.
- Stocked pallets throughout shift to keep warehouse clean, maintained and organized.
- Reset merchandise throughout assigned section to give shelves and racks professional appeal.
- Observed strict safety measures while stocking shelves to prevent falls and mishaps.
- Assessed floor displays to restock merchandise.
Online Grocery Associate
Walmart
Auburn, WA
10.2016 - 11.2021
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
- Practiced clean and sanitary shopping with minimal product handling and used safety kits diligently, including face masks and hand sanitizer to protect customers and others.
- Shopped at customer's chosen store, verified replacement items, selected freshest fruit, produce and meat and delivered groceries on-time to exact location specified.
Cashier
Walmart
Auburn, Washington
03.2016 - 11.2021
- Operated cash register, collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Processed sales transactions to prevent long customer wait times.
- Accepted cash and credit card payments, issued receipts and provided change.
- Trained new team members in cash register operation, stock procedures and customer services.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
Education
Culinary Arts Certificate Of Completion. - Culinary Arts
FT. Simcoe Job Corp
White Swan, WA 10.2010 - 01.2012
High School Diploma -
Wellpinit High School
Wellpinit, WA12.2012
Skills
- Menu Memorization
- Multitasking and Prioritization
- Reservation Management
- Attention to Detail
- Warm and Welcoming
- Opening and Closing Procedures
- Cleaning and Sanitizing
- Team Player
- Table Assignment Management
- Wait List Management
- Personable and Friendly
- Customer-Oriented
- Guest Greeting and Seating
- Large Party Preparation
- Safe Food Handling
- Customer relationship building
- Waitstaff communication
- Conflict resolution
- Customer service
- Take-out service
- Active learning
- Quality control analysis
- Cleanliness and hygiene
- Supply restocking
Timeline
Restaurant Hostess
Muckleshoot Casino
12.2021 - Current
Overnight Stocker
Walmart
06.2020 - 11.2021
Online Grocery Associate
Walmart
10.2016 - 11.2021
Cashier
Walmart
03.2016 - 11.2021
Culinary Arts Certificate Of Completion. - Culinary Arts
FT. Simcoe Job Corp
10.2010 - 01.2012
High School Diploma -
Wellpinit High School