Jessica Scully

Public Safety Dispatcher

Watertown Police Department

09.2007 - Current

Operated communication systems to relay emergency information effectively.
Monitored radio channels for incoming calls and responded promptly to inquiries.
Assisted in dispatching police, fire, and medical units based on urgency.
Recorded and maintained accurate logs of incidents and responses for reference.
Provided support to public safety personnel by coordinating resources during emergencies.
Utilized computer-aided dispatch software for tracking calls and unit locations.
Engaged in ongoing training to enhance knowledge of protocols and procedures.
Communicated critical information clearly to ensure swift response times from units.
Contributed to a safer community by consistently prioritizing and triaging incoming calls based on urgency.
Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
Collaborated with other public safety agencies during joint operations, ensuring effective communication and resource allocation.
Fielded 911 emergency and non-emergency calls and determined level of support that was needed for response.
Handled sensitive information with discretion, adhering to confidentiality guidelines and protecting privacy rights.
Maintained detailed records of all dispatched events, providing documentation necessary for reporting purposes.
Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
Increased situational awareness for first responders with accurate and timely information relayed from callers.
Streamlined communication between field units by relaying pertinent information quickly and clearly using proper radio etiquette.
Remained calm in very high-pressure situations and kept callers on line until law enforcement arrived on scene.
Supported fellow dispatchers during high-stress situations, promoting teamwork, and fostering a positive work environment.
Coordinated multi-agency responses to large-scale emergencies, ensuring seamless collaboration between agencies for optimal outcomes.
Provided life-saving instructions over the phone to callers in distress while awaiting first responder arrival on scene.
Requested law enforcement, fire and ambulance services for emergency calls.
Participated in regular training sessions to maintain certifications and stay current with industry best practices.
Assisted in the development of new dispatcher training programs, resulting in more efficient onboarding processes.
Maintained up-to-date knowledge of local geography, landmarks, and jurisdictional boundaries for accurate dispatching decisions.

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