Jesse Melenciano
Columbus,OH
Summary
Professional with robust background in administrative support and reception, ready to contribute effectively to any organization. Adept at managing front desk operations, scheduling, and handling communications with high degree of accuracy and efficiency. Valued for strong team collaboration, adaptability to changing needs, and consistently delivering results. Skilled in customer service, office management software, and multitasking in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Administrative Receptionist
Nationwide Children Hospital
Columbus, OH
06.2024 - Current
- Maintained accurate patient records using electronic health record systems to ensure data integrity.
- Assisted in administrative tasks, supporting various departments to enhance operational efficiency.
- Trained new reception staff on policies and systems, fostering a collaborative work environment.
- Maintained an organized filing system for both physical and digital records, enabling easy access to important documents when needed.
Tax Outreach
Nationwide Children's Hospital Downtown Urgent Care
Columbus,OH
02.2022 - 05.2024
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted in tax planning strategies to optimize client financial outcomes.
- Maintained up-to-date knowledge of tax laws and software applications for efficient processing.
- Analyzed financial records to verify accuracy of tax returns.
- Completed and filed returns with tax departments at local, state, and federal levels.
Banking Customer Service Representative
Huntington Bank
Queens, NY
07.2021 - 02.2022
- Led initiatives to enhance team performance and improve overall customer experience.
- Provided personalized banking solutions through active listening and needs assessment.
- Delivered personalized banking advice, helping customers make informed financial decisions.
- Organized and participated in community outreach programs, increasing bank visibility and customer base.
Customer Service Representative
Delta
Queens, NY
06.2019 - 06.2021
- Managed ticketing systems to accurately process passenger requests and changes efficiently.
- Assisted passengers with check-in processes, ensuring a smooth and efficient experience.
- Monitored flight information to provide timely updates to passengers regarding delays or cancellations.
- Cleaned airplanes between flights, sanitized lavatories, and seat trays as per company specifications.
- Coordinated ground crew activities to complete objectives on schedule.
Education
High School Diploma -
Briggs High School
Columbus, OHSkills
- Scheduling appointments
- Documentation and reporting
- Data entry
- Greeting and seating clients
- Administrative support
Languages
Spanish
Native or Bilingual
Timeline
Administrative Receptionist
Nationwide Children Hospital
06.2024 - Current
Tax Outreach
Nationwide Children's Hospital Downtown Urgent Care
02.2022 - 05.2024
Banking Customer Service Representative
Huntington Bank
07.2021 - 02.2022
Customer Service Representative
Delta
06.2019 - 06.2021
High School Diploma -
Briggs High School