Jessica Flores Perez
Victor,ID
Overview
7
7
years of professional experience
Work History
Patient Scheduling Coordinator
St. John’s Health
Jackson, WY
08.2022 - Current
- Managed the schedules of 13 providers in two different clinics alongside team members
- Communicated with patients in both English and Spanish daily to schedule appointments via phone, online patient portal, and in person
- Demonstrated ability to multi-task efficiently in assisting patients and clinical staff requests
- Completed forms thoroughly for each patient, ensuring a proper and accurate registration.
Bookseller
Jackson Hole Booktrader
Jackson, WY
06.2017 - 01.2022
- Used problem solving skills to assist about 25 customers daily with helping to find books in and out of the store by helping them choosing the most efficient options
- Organized inventory of usually greater than 50 books to allow customers to have a wider array of book selection on both the shelves and Excel files
- Communicated in fluent Spanish to customers who needed assistance.
Front Desk Agent
Jackson Pines & Jackson Hole Towncenter
Jackson, WY
05.2021 - 08.2021
- Interacted and communicated with guests daily using professional communication to ensure their stay went well at resorts as well as assisting them during their stay
- Spoke fluently in Spanish to guests and staff regarding the resort
- Helped Assistant General Manager in ensuring quality of rooms by doing inventory before guest’s arrivals.
Student Researcher
Idaho State University
Pocatello, ID
01.2021 - 05.2021
- Participated in a Johns Hopkins research program as a student researcher through CommuniVax during the spring of 2021
- It was a research project where recommendations were developed for the southeastern Idaho COVID-19 situation
- Conducted interviews in both Spanish and English
- Finalized 5 interviews through HyperResearch to organize and submit transcribed interviews
- Worked collaboratively with 18 other student researchers to practice mock interviews and to complete a total of 41 interviews
- Analyzed interviews to provide a summary at end of each interview.
Spanish Interpreter (Internship)
Teton Free Clinic
Jackson Hole, WY
06.2020 - 07.2020
- Completed an internship where I interpreted for Spanish speaking patients that allowed for better communication between patients and physicians
- Assisted front desk in organizing physical patient files for easier access
- Utilized professional communication skills, mostly in Spanish, to contact patients ensuring clarity of directions to clinic and addressing questions and/or concerns.
Education
B.S in Health Care Administration & B.A in Spanish for the Health Professions -
Idaho State University
05.2022
Skills
- Appointment Scheduling
- Calendar Management
- Strong Organization
- Effective Communication
- Hospitality Experience
- Customer service experience
Languages
Spanish
Native/ Bilingual
Timeline
Patient Scheduling Coordinator
St. John’s Health
08.2022 - Current
Front Desk Agent
Jackson Pines & Jackson Hole Towncenter
05.2021 - 08.2021
Student Researcher
Idaho State University
01.2021 - 05.2021
Spanish Interpreter (Internship)
Teton Free Clinic
06.2020 - 07.2020
Bookseller
Jackson Hole Booktrader
06.2017 - 01.2022
B.S in Health Care Administration & B.A in Spanish for the Health Professions -
Idaho State University
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