Jessica Ayala
Chicago,IL
Summary
Driven Manager with a proven track record at Rainbow Shops, adept in team leadership and budget control. Excelled in enhancing customer satisfaction and fostering a culture of continuous learning and collaboration. Skilled in complex problem-solving and effective communication, I've successfully mentored future leaders, ensuring both financial growth and high team performance.
Overview
14
14
years of professional experience
Work History
Manager
Rainbow Shops
11.2010 - 09.2024
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
Education
General - Business
06.1996
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Staff Management
- Sales Techniques
- Policy Implementation
- Budget Control
- Customer Service
- Computer Skills
- Decision-Making
- Effective Communication
- Positive Attitude
- Adaptability and Flexibility
- Attention to Detail
- Multitasking
- Problem-Solving
- Excellent Communication
- Hiring and Training
- Goal Setting
- Documentation And Reporting
- Negotiation and Conflict Resolution
- Good Judgment
- Active Listening
- Reliability
Timeline
Manager - Rainbow Shops
11.2010 - 09.2024
Roberto Clemente - General , Business