Jessica Bond
Darlington,MD
Summary
Results-driven Assistant Program Director with a knack for managing multi-faceted projects with critical deadlines. Over nine years of experience in project administration, project budgeting and employee management. Efficient, communicative and an excellent team player.
Overview
16
16
years of professional experience
Work History
Assistant Program Director
Arrow Child And Family Ministries
03.2016 - Current
- Oversee day to day coordination and implementation of child placement agency standards, regulations, and Arrow policies and procedures.
- Receive, screen, and process all referrals across programs and facilitate intake of accepted clients.
- Revised policies and developed and implemented training programs to increase productivity of organization.
- Managed budgets effectively, optimizing resource allocation to maximize program outcomes.
- Facilitated programming by coordinating resources and deliverables between departments.
- Oversaw staff schedules and assignments to handle programming demands.
- Monitored programming schedules, conformance to guidelines and quality.
- Created and enforced programming standards to maintain compliance with regulatory requirements.
- Collaborated with multidisciplinary teams in developing comprehensive plans that address clients'' unique goals while promoting overall wellbeing.
- Boosted staff morale and productivity by fostering a supportive work environment and providing clear communication channels.
- Developed and maintained standard operating procedures, ensuring consistency in staff performance and continuity of services provided.
- Spearheaded staff training sessions to enhance team capabilities and promote professional growth opportunities.
- Supported the Program Director in overseeing daily operations, ensuring timely completion of tasks and meeting project deadlines.
Shift Supervisor
Arrow Child And Family Ministries
08.2015 - 03.2016
- Trained new employees and delegated daily tasks and responsibilities.
- Enforced company policies and regulations with employees.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Enhanced team productivity by implementing efficient shift scheduling and task delegation.
- Served as a liaison between employees and upper management effectively facilitating communication that bridged any existing gaps.
- Resolved conflicts among team members diplomatically, promoting a harmonious work atmosphere conducive to collaboration.
- Conducted regular performance evaluations, providing constructive feedback to help employees grow professionally.
- Cultivated professional working relationships with peers and supervisors.
Resource Specialist
Sheppard Pratt Hospital
02.2008 - 08.2015
- Supported residents in developing social skills through structured activities and positive reinforcement techniques.
- Assisted in creating a safe and nurturing environment that promoted emotional well-being and growth for all residents.
- Trained new employees and delegated daily tasks and responsibilities.
- Enforced company policies and regulations with employees.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Served as a liaison between employees and upper management effectively facilitating communication that bridged any existing gaps.
- Enhanced team productivity by implementing efficient shift scheduling and task delegation.
Education
Bachelor of Science - Psychology
Towson University
Baltimore, MD05.2024
Associate of Arts - Psychology
Harford Community College
Bel Air, MD01.2022
Skills
- Customer service experience
- Business knowledge
- Administration knowledge
- Scheduling Coordination
- Budget Development
- Understanding of human resources
- Advanced knowledge of technology
- Problem-Solving
- Attention to Detail
- Critical Thinking
- Decision-Making
- Strategic leadership
Timeline
Assistant Program Director
Arrow Child And Family Ministries
03.2016 - Current
Shift Supervisor
Arrow Child And Family Ministries
08.2015 - 03.2016
Resource Specialist
Sheppard Pratt Hospital
02.2008 - 08.2015
Bachelor of Science - Psychology
Towson University
Associate of Arts - Psychology
Harford Community College