TORI MCCARDELL
Houston,TX
Summary
Goal oriented individual looking to achieve and deliver successful results, using leadership, communication, and problem-solving skills through work experience, volunteering, performing community service and participating in extracurricular activities.
Overview
7
7
years of professional experience
Work History
Assistant Program Director
ACES Volleyball School
Missouri City, Texas
03.2022 - Current
- Prospected, engaged, and converted new clients, increasing program enrollment and generating measurable revenue growth.
- Developed and executed strategic client outreach campaigns, resulting in increased participation and repeat business.
- Provided consultative support to clients, identifying needs and recommending tailored solutions that maximized value and satisfaction.
- Built and maintained long-term client relationships through exceptional service, proactive communication, and personalized solutions.
- Collaborated with leadership to design marketing initiatives and promotions that drove program visibility and sales.
- Trained and coached staff on client engagement, upselling strategies, and sales best practices to enhance overall team performance.
- Monitored program performance metrics to identify growth opportunities, improve client retention, and optimize service delivery.
- Resolved client concerns promptly and effectively, turning potential challenges into opportunities for loyalty and upsell.
eStore Curbie
H-E-B
02.2022 - 07.2022
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh
- Followed application instructions closely and reviewed deliveries to minimize errors
- Organized store shopping trips and planned efficient routes
- Maintained positive relationships with grocery store personnel by being consistently professional and friendly
- Cultivated close relationships with customers, built loyal clientele and went the extra mile in deliveries, including doing no-contact delivery or helping older customers put groceries away
- Satisfied customers with quick, accurate service under tight deadlines
- Exceeded customer expectations consistently as evidenced by highest feedback ratings, frequent repeat customers, and increasingly high tips
Store Team Member
Academy Sports & Outdoors
09.2021 - 02.2022
- Provided prompt, friendly customer service
- Operated cash register for all transaction types, including returns, credit applications, hunting and fishing licenses, and sales
- Accurately balance transactions run through an assigned register
- Maintain merchandising guidelines; stock impulse racks and set and maintain impulse/front end
- Perform price/SKU lookups
- Maintained general knowledge of departments to help customers quickly locate products and merchandise
- Increased customer satisfaction by providing exceptional service and promptly addressing concerns
- Developed strong relationships with regular customers which increased return visits
- Maintained a clean and organized store environment, ensuring optimal shopping experience for customers
- Drove sales during Academy credit card application promotion, frequently noted as Team Member with the highest percentage of applications to sales
Recreation Assistant/seasonal summer employment
City of Houston
06.2020 - 08.2021
- Lead and implement programs for children
- Provide educational and recreational opportunities and enjoyable experiences for participants
- Supervise participants and ensure their safety, skill achievement, and general well-being
- Maintain a schedule for participants
Pool Gate Attendant
City of Houston
06.2019 - 08.2019
- Provide effective customer service to the citizens and internal customers
- Answer phones and file
- Provide general information to customers
- Provide a welcoming atmosphere with correct and updated department information
- Respond to customer's inquiries
- Provide administrative support
Skills
- Customer service experience
- Business knowledge
- Administration knowledge
- Scheduling
- Coordination
- Curriculum Design
- Sales Experience
- Program assessment
- Understanding of human resources
- Advanced knowledge of technology
- Problem-Solving
- Client engagement
- Consultative selling
- Customer relationship management
Leadership Experience
- Judson Robinson Jr Community Center, Basketball Opening Doors Camp / Volleyball
- Judson Robinson Jr Community Center, Soccer
Volunteer Experience
- HPARD (City of Houston Parks and Recreation Department), Let's Play Carnival, Assist with organizing activities, work with kids to promote exercise and outside play
- Wildcat Country Club, Organize awards for event, Provide customer service to event participants
- HPARD Splash Day, Monitor children to ensure safe play
- Keep Houston Beautiful Project, Gather trash and debris in the community
- HPARD Olympic Day, Interact with kids, encourage children to participate and work as a team
- HPARD Track Meet, Award prizes to participants, ensure participants are adequately hydrated during summer climate
- Houston Food Bank, Donate non-perishables, organize food products at McCarty Warehouse for client pick up
Trainingandskills
- Proficient in Microsoft Office products (Word, Outlook, and PowerPoint)
- Computer literate
- Proficient with office equipment, such as copiers and fax machines
Activities
- Opening Doors Camping Trip
- Kayak Class
- A.S.K. College Tours
- Archery Workshop
- Bellaire High School Basketball Team Manager
Timeline
Assistant Program Director
ACES Volleyball School
03.2022 - Current
eStore Curbie
H-E-B
02.2022 - 07.2022
Store Team Member
Academy Sports & Outdoors
09.2021 - 02.2022
Recreation Assistant/seasonal summer employment
City of Houston
06.2020 - 08.2021
Pool Gate Attendant
City of Houston
06.2019 - 08.2019