Jessica Bowles
Instagram And Tiktok: Itsa.jes; Facebook: "Jes Bowles"; Twitter: Itsa_jes
Wingate,NC
Summary
Effective Student, Content Creator, and Customer Service personal committed to learning, developing skills in human services and team contribution. Self-directed and energetic with superior performance in both autonomous or collaborative environments working independently and collaborating with others on group projects.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
Work History
Server
Main Street Bistro
Monroe, North Carolina
08.2022 - Current
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Checked identification for minimum age for sale of alcoholic beverages.
- Cultivated warm relationships with regular customers.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Answered customers' questions, recommended items and recorded order information.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
Barista
Starbucks
Moncks Corner, South Carolina
08.2021 - 08.2022
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Engendered customer loyalty by remembering personal preferences and allergy information.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Controlled line and crowd with quick, efficient service.
- Prioritized drink requests while managing interruptions.
- Trained new employees, sharing knowledge and expertise of coffees, teas and merchandise.
- Prepared eye-catching, creative latte art to please customers.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
Server
MacDaddy's Resturant
Cross, South Carolina
06.2019 - 08.2021
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Bussed and reset tables to keep dining room and work areas clean.
Turndown Attendant
Oakland Club
Pineville, South Carolina
11.2020 - 03.2021
- Vacuumed, dusted and maintained common areas, hallways and waiting areas at elevators.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Maintained linen cart so that it was neat and organized.
- Replenished guest room water glasses, toiletries and paper products.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Communicated effectively with celebrity status guests
Education
Bachelor of Arts - Music Emphasis in Vocal Performance
Wingate University
Wingate, NC 08.2022 - Current
Bachelor of Science - Psychology
Wingate University
Wingate, NC 08.2022 - Current
High School Diploma -
Timberland High School
St. Stephen's, South Carolina 11.2019 - 05.2022
Skills
Hospitality service expertise
Community Service
My first year in HOSA I pitched and organized a fundraiser to fund the Leukemia treatment of a 5 year old boy. The organization included finding sponsors, advertising the event, selling tickets, communicating with school and community officials, and using social media to raise donations. After this effort we were recognized at the State HOSA Conference for raising the most money for a community cause with a total of around $10,300.
Accomplishments
Partner of the Quarter: Awarded by popular vote at Starbucks
Employee of the Month: Awarded at Oakland Club in December 2020 and February of 2021 by Executive Chef
Highest Achiever Award: Received as a High School senior for graduating with 32 college credits and $896,570 in scholarships
HOSA Senior of the Year: Received from our HOSA Advisor for my contributions toward our service projects and my back to back placements in competitions
Timeline
Server
Main Street Bistro
08.2022 - Current
Bachelor of Arts - Music Emphasis in Vocal Performance
Wingate University
08.2022 - Current
Bachelor of Science - Psychology
Wingate University
08.2022 - Current
Barista
Starbucks
08.2021 - 08.2022
Turndown Attendant
Oakland Club
11.2020 - 03.2021
High School Diploma -
Timberland High School
11.2019 - 05.2022
Server
MacDaddy's Resturant
06.2019 - 08.2021
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