Jessica Burlingham
Rio Communities,NM
Summary
To find full time employment in a field that is complimentary to my skills and abilities, in an environment that is conducive to a mature, organized, results driven individual.
Overview
18
18
years of professional experience
Work History
Administrative Assistant to the Executive Director
Ventana Fund
06.2024 - 10.2024
- Safeguarded sensitive information by maintaining strict confidentiality in all aspects of administrative duties.
- Improved internal communication by creating and distributing timely meeting agendas, minutes, and follow-up action items.
- Ensured compliance with company policies and regulatory requirements through diligent record-keeping practices.
- Facilitated smooth event coordination by organizing logistics, materials, and guest registration for conferences and meetings.
- Maintained a professional appearance of common areas including conference rooms and reception area, ensuring a welcoming environment for guests.
- Planned and coordinated internal meetings, off-site events and team-building exercises by selecting vendors and venues, managing budgets and developing event plans.
- Enhanced Executive Director''s productivity by effectively managing their schedule, appointments, and travel arrangements.
- Took accurate minutes of meetings by using Type recording tools, reading meeting agendas, and typing up minutes after meeting.
Office Manager
Blast Masters, Inc.
06.2011 - 10.2023
- Entirely self-trained: I worked 8+ hours a day with no immediate supervisor
- Duties Include but not limited to:
- Office Management (overall)
- Keeping Director of Operations and crews organized and on time
- Organizing & Setting monthly & weekly schedule; confirming/cancelling/changing appointments
- Handling and redirecting customer complaints
- Invoicing for jobs completed
- Running collections on past due accounts
- Figuring and issuing per diem for out of town trips (cash handling)
- Making P.O.s for vendors
- Typing and editing proposals for Dir. of opts
- Making appointments/setting meetings for Dir.of opts.
- Posting and editing job listings for the company; determining & often times hiring qualified applicants; gathering, organizing, submitting new hire paperwork, W-4s, direct deposit requirements
- Training new hires in accordance with our company’s safety program, its purposes, requirements and expectations; administering drug tests, back ground checks, & obtaining driving history records
- I implemented and wrote the manual for the safety program that the New Mexico Chapter of Blast Masters uses, while setting the standard by which the other offices would implement their own safety and chemical training programs.
- Overseeing uniform pickup and drop off for local employee’s; ordering for new hires and handling returns for termed employees
- Making hotel/flight reservations for crews and Dir. of Opts.
- Handling and resolving employee disputes, concerns, complaints
- Gathering, organizing and printing pictures to be presented to our customers for quality assurance purposes
- Cert: October 2009
- NM child Support Enforcement Division (Los Lunas, NM 87031)
Clerk
NM child Support Enforcement Division
11.2010 - 04.2011
- Duties Include but not limited to:
- Helping customers and referring them to the appropriate case worker
- Listening and acknowledging customer concerns and/or problems
- Clerical duties (i.e. answering phones, book keeping, typing or word processing, office machine operation, filing records in alphabetical/numerical order)
Clerk
NM Income Support Division
10.2009 - 10.2010
- Duties Include but not limited to:
- Taking applications & questions regarding assistance programs
- Maintaining caseloads for case workers
- Answering high volume multi line phone and directing calls to correct extensions
- Intake and data entry of time sensitive documents
Payroll Clerk
EXPO NM State Fair
09.2009 - 09.2009
- Compile and post employee time and payroll data; compute time worked, production, & commission for the 2009 State Fair
Receptionist
NM Department of Workforce Solutions
07.2009 - 08.2009
- Duties Include but not limited to:
- Answering multi line phone system and transferring to extensions; screening calls when needed
- Assisting clients in job search endeavors by helping build resumes and teaching basic internet navigation
- Filing, organizing, copying, faxing
- Answering questions and giving solutions
Front Desk Manager
The Hampton Inn Albuquerque Airport
10.2006 - 02.2009
- Duties Include but not limited to:
- Accommodate hotel patrons by registering and assigning rooms to guests, issuing room keys, transmitting and receiving messages, offering concierge services etc.
- Keeping records of occupied rooms and guest accounts
- Making and confirming reservations
- Receiving payments
- Inventory
- Preparing breakfasts
- Guest shuttle to & from airport
- Calculating time cards
Education
High School Diploma - undefined
La Mesa Christian Academy
Belen, NM05.2003
Skills
- Office management and administration
- Document preparation and filing
- Schedule and calendar management
- Advanced Microsoft Office suite
- Mail handling and organization
- Report writing and research
- Meeting planning and coordination
- Expense reporting and invoice processing
- Travel arrangements and conference planning
- Customer service and support
- Multi-line phone proficiency
- Information confidentiality and professionalism
- Strong problem-solving skills
- Interpersonal communication and task delegation
- Quality control and executive support
Abilities
Experienced clerk/secretary/office manager with extensive knowledge of Microsoft computer programs, and exceptional customer service skills. Works well under pressure, goal oriented, team player. Can type 100+ WPM, works well with others.
Timeline
Administrative Assistant to the Executive Director
Ventana Fund
06.2024 - 10.2024
Office Manager
Blast Masters, Inc.
06.2011 - 10.2023
Clerk
NM child Support Enforcement Division
11.2010 - 04.2011
Clerk
NM Income Support Division
10.2009 - 10.2010
Payroll Clerk
EXPO NM State Fair
09.2009 - 09.2009
Receptionist
NM Department of Workforce Solutions
07.2009 - 08.2009
Front Desk Manager
The Hampton Inn Albuquerque Airport
10.2006 - 02.2009
High School Diploma - undefined
La Mesa Christian Academy