Jessica Cabral
Courtyard by Marriott
North Aurora,IL
4
years of professional experience
Detail-oriented administrative professional with experience in customer service, front desk operations, appointment coordination, confidential record handling, and administrative support. Recognized for excellent communication, organization, and problem-solving skills while maintaining professionalism in fast-paced environments. Quick to learn new systems and committed to providing exceptional service and accurate administrative support.
Work History
Guest Experience Specialist
9 Months- Delivered exceptional guest service by addressing inquiries and resolving issues promptly.
- Coordinated high-volume guest check-in and check-out while maintaining accuracy and efficiency.
- Verified guest information and handled confidential personal data.
- Processed payments and maintained accurate financial documentation.
- Managed reservations using hotel management software and communicated scheduling updates to guests.
- Answered multi-line phone calls and provided information while prioritizing multiple requests.
- Collaborated with housekeeping, maintenance, and management to coordinate guest requests and ensure timely service.
Customer Service Representative/Unisex Hairdresser
8 Months- Maintained professionalism and empathy when resolving client issues, mirroring high-pressure communication skills vital in emergency settings.
- Delivered clear, calm communication in a fast-paced environment with diverse clientele.
- Scheduled and coordinated multiple client appointments, demonstrating ability to manage time-sensitive information.
- Resolved customer inquiries efficiently, enhancing overall satisfaction and retention.
Assistant Manager/ Hairstylist
1 Year 7 Months- Balanced walk-in traffic, maintaining organized and efficient workflows.
- Responded to client concerns and conflicts with tact, patience, and effective communication.
- Supervised daily operations to ensure efficient service delivery and customer satisfaction.
- Trained and mentored team members in salon procedures and customer interaction techniques.
Education
- Cosmetology
- Business Administration And Management
High School Diploma
Skills
Customer Service
Appointment Scheduling
Data Entry
Time Management
Written & Verbal Communication
Conflict Resolution
Confidential Record Handling
Computer Proficiency
Team Collaboration
Timeline
Guest Experience Specialist
Courtyard by Marriott
08.2025 - 05.2026Read More
Customer Service Representative/Unisex Hairdresser
Lifetime Fitness Center
09.2024 - 05.2025Read More
Assistant Manager/ Hairstylist
Great Clips
10.2022 - 05.2024Read More
University of Aesthetics And Cosmetology
Read More
License
from Cosmetology
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Joliet Junior College
from Business Administration And Management
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Bolingbrook High School
High School Diploma
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