Jessica Carter
Vandalia
Summary
Dynamic and results-driven professional with extensive experience at Chick-Fil-A, excelling in customer service and teamwork. Proven ability to resolve complaints and enhance customer satisfaction, while efficiently managing cash handling and food preparation. Recognized for multitasking and maintaining high standards in fast-paced environments, ensuring operational excellence and repeat business.
Overview
19
19
years of professional experience
Work History
Crew Member
Chick-Fil-A Restaurant
Troy, OH
06.2018 - 02.2026
- Delivered exceptional customer service in fast-paced environment, ensuring satisfaction and repeat business.
- Operated kitchen equipment efficiently, maintaining high standards of food safety and hygiene.
- Collaborated with team to prepare and serve food items promptly during peak hours.
- Trained new crew members on operational procedures and customer service best practices.
- Maintained cleanliness of work area, adhering to health regulations and safety protocols.
- Resolved customer complaints swiftly, transforming negative experiences into positive outcomes.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Worked well with teammates and accepted coaching from management team.
Crew Member
Wendys Restaurant
Tipp City, OH
09.2006 - 06.2018
Cashier, order taker, prep, guest services, dining room attendant.
Education
Associate of Science - Veterinary Technician
Miami Jacobs Career College
Troy, Oh07.2012
Skills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Problem-solving
- Cash handling
- Attention to detail
- Customer engagement
- Taking orders
- Flexible schedule
Timeline
Crew Member
Chick-Fil-A Restaurant
06.2018 - 02.2026
Crew Member
Wendys Restaurant
09.2006 - 06.2018
Associate of Science - Veterinary Technician
Miami Jacobs Career College