Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jessica Castaneda

Ontario

Summary

Results-driven professional with extensive experience in customer service and satisfaction. Proven ability to collaborate effectively with clients to meet and exceed company expectations. Committed to maintaining high standards of service delivery and operational efficiency business operations, handling orders and disputing charges. Seasoned Customer Service Executive with robust experience in managing and resolving customer queries, complaints, and requests. Demonstrated strengths in enhancing customer satisfaction levels while streamlining processes to ensure efficiency. Proven track record of training and leading customer service teams resulting in improved performance and increased productivity.

Overview

9
9
years of professional experience

Work History

Home Health Aide

Right At Home Health Care
Rancho Cucamonga
10.2024 - Current
  • Facilitated daily living activities and mobility support for clients in home settings.
  • Administered prescribed medications to ensure adherence to healthcare plans.
  • Maintained effective communication with clients, families, and healthcare providers.
  • Documented client progress and care activities in electronic health records.
  • Adhered to HIPAA regulations to safeguard sensitive patient information.
  • Provided personal care assistance daily to enhance client well-being.
  • Collaborated with healthcare professionals to optimize care strategies for clients.

Membership Supervisor

Costco Wholesale
Montclair
06.2020 - 09.2023
  • Generated daily reports on staff productivity and benchmark accuracy for company objectives.
  • Reviewed customer complaints and engaged customers to facilitate timely resolutions.
  • Conducted monthly safety training for employees, ensuring compliance with company policies.
  • Managed payroll, vacation requests, and work schedules for department personnel.
  • Audited customer refunds for accuracy and verified inventory stock levels.
  • Provided assistance at membership counter as required to support workforce needs.
  • Assumed managerial responsibilities during vacations and holidays to ensure operational continuity.
  • Recruited and trained new employees on marketing procedures to increase revenue streams.

Membership Clerk

Costco Wholesale
Montclair
02.2019 - 06.2020
  • Assist customers with new memberships and credit card applications
  • Review benefits of membership with all new members for knowledge of services purchased
  • Process returns for customers and review accuracy of merchandise for correct method of payment
  • Assist customers via computer and physically searching inventory in the store
  • Support other departments with workforce assistance in multiple departments when needed.

Membership Cashier

Costco Wholesale
Montclair
09.2018 - 02.2019
  • Process all merchandise customer purchase
  • Verify pricing and quantity for accuracy
  • Assist customer with merchandise in carts and box products for safe transport
  • Assist customers load their merchandise in their vehicles
  • Support team members with questions and concerns from customers for overall satisfaction.

Sales Auditor

Costco Wholesale
Montclair
04.2017 - 09.2018
  • Review daily reports of warehouse activity of all purchases
  • Audit all registers for accuracy for daily purchases
  • Research all discrepancies in monetary and inventory values and adjust accounts accordingly
  • Assess all rebate checks are valid and forwarded to the appropriate department for accounting purposes
  • Assisted in reviewing payroll and adjust schedules for appropriate workforce coverage
  • Review all monetary funds for accuracy and place goals for warehouse expectations for Manager approvals.

Merchandise Stocker

Costco Wholesale
Montclair
04.2016 - 04.2017
  • Stock all merchandise to replenish inventory for customer purchase
  • Move pallet stock in the warehouse for easy access for customers
  • Print signage for merchandise for pricing and item review
  • Assist with unloading inventory from trucks to expedite merchandise for low stock.

Education

General Education -

Citrus Community College
09.2015

High School Diploma -

Claremont Highschool
Claremont, CA
06-2015

Skills

  • Complaint resolution
  • Organizational skills
  • Interpersonal communication
  • Problem solving
  • Adaptability and flexibility
  • Sales support
  • Employee coaching
  • Leadership development
  • HIPAA compliance

Timeline

Home Health Aide

Right At Home Health Care
10.2024 - Current

Membership Supervisor

Costco Wholesale
06.2020 - 09.2023

Membership Clerk

Costco Wholesale
02.2019 - 06.2020

Membership Cashier

Costco Wholesale
09.2018 - 02.2019

Sales Auditor

Costco Wholesale
04.2017 - 09.2018

Merchandise Stocker

Costco Wholesale
04.2016 - 04.2017

General Education -

Citrus Community College

High School Diploma -

Claremont Highschool

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