Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.
Hi, I’m
Jessica Cole
Lahaina ,HI
Summary
Work History
Aloha Mixed Plate Lahaina
Server
08 2011 - 09 2016
Job overview
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Lahaina Yacht ClubLahaina
Server
10 2016 - 08 2018
Job overview
- Served food and beverages promptly with focused attention to customer needs.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Cultivated warm relationships with regular customers.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
Roxana's hair affairNapili
Stylist
03 2015 - 11 2019
Job overview
- Achieved client satisfaction by providing exceptional hair and makeup services tailored to individual preferences.
- Exceeded sales targets consistently by promoting salon products based on client needs while providing at-home care instructions.
- Conducted workshops and training sessions for aspiring hair and makeup professionals to share industry knowledge and techniques.
- Enhanced bridal party experiences with attentive and customized styling for weddings and special events.
- Provided clients with detailed tutorials on maintaining their new hairstyle or makeup look at home which led to positive feedback.
- Assisted in planning promotional events to increase brand awareness leading to increased bookings of salon services.
Longhi'sKaanapali
Server
09 2021 - 09 2022
Job overview
- Served food and beverages promptly with focused attention to customer needs.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
- Cultivated warm relationships with regular customers.
Soup nuts Java JazaHonokawai
Server
10 2023 - 07 2024
Job overview
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
Education
La Serna High School
High School Diploma
06.2003
University Overview
California Barber and Beauty College
Cosmetologist
03.2005
University Overview
Skills
- Daily specials memorization
- Food preparation and safety
- Guest seating arrangements
- Point of sale operation
- Guest relations management
- Food running
- Menu memorization
- Order accuracy
- Hospitality service expertise
- Food sales and promotion
- Cash Handling
- Beverage preparation
- Dining area maintenance
- High-volume dining
- Food station setup
Timeline
Server
Aloha Mixed Plate
08 2011 - 09 2016
Server
Lahaina Yacht Club
10 2016 - 08 2018
Stylist
Roxana's hair affair
03 2015 - 11 2019
Server
Longhi's
09 2021 - 09 2022
Server
Soup nuts Java Jaza
10 2023 - 07 2024
La Serna High School
High School Diploma
California Barber and Beauty College
Cosmetologist