Hi, I’m
Jessica Collier
Palmetto,FL
Summary
Results-oriented worker who engages with customers to help establish rapport. Proven track record of building customer relationships and understanding the customers needs.
Committed to delivering exceptional customer service and exceeding sales goals.
Overview
12
years of professional experience
Work History
Dell Technologies
Account Manager
01.2022 - 09.2023
Job overview
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Educated clients on new products or services to increase customer engagement with brand.
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Oversaw new business development to generate sales leads, negotiate client pricing and forecast revenue.
Braden River Animal Hospital
Client Care Specialist
08.2017 - 06.2020
Job overview
- Train sales team on educational products
- Managed over 100 calls per day and assisted clients with scheduling appointments and answering a variety of questions
- Educating clients and upselling on latest products
- Addressed customer questions and concerns regarding products, prices, and availability
- Multitasked answering phones and logging client notes, chart filing, sending/receiving faxes/emails, all while checking in physical clients
- Deliver exceptional account service to strengthen customer/client loyalty
- Settling end of day reports, counting the cash drawer and preparing the deposit.
Ranch Animal Hospital
Lead Receptionist/Administrative Assistant
08.2011 - 01.2017
Job overview
- Answered and directed multi line phone system
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Scheduled appointments, boarding reservations, grooming and surgical procedures
- Created employee schedule
- Trained all new employees
- Organized and regulated the company email
- Created templates and appointment sheets as well as setting up daily doctor schedules
- Maintained front lobby
- Handled all cash, credit, and care credit transactions
Education
Manatee Technical CollegeBradenton, FL
Certified Nursing Assistant from Nursing
06.2011
Skills
- Time Management
- Account Verification
- Sales Solutions
- Product and Service Sales
- Strong Lead Development Skills
- Strategic Planning
- Order Management
- Account Management
- Issue Resolution
- Payment Collecting
- Business Development
- Excellent Communication Skills
- Customer Rapport
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Account Manager
Dell Technologies
01.2022 - 09.2023
Client Care Specialist
Braden River Animal Hospital
08.2017 - 06.2020
Lead Receptionist/Administrative Assistant
Ranch Animal Hospital
08.2011 - 01.2017
Manatee Technical College
Certified Nursing Assistant from Nursing