Jessica Crespo
Orlando
Summary
Dynamic District Manager at The Wendy's Company with a proven track record in team leadership and strategic planning. Enhanced employee performance through innovative training programs and fostered a collaborative work environment. Successfully implemented risk-management protocols, achieving a significant reduction in shrinkage rates while driving customer satisfaction and operational excellence.
Professional manager with strong focus on team collaboration and achieving results. Proven ability to lead and develop teams, adapt to changing needs, and drive operational success. Skilled in strategic planning, performance management, and relationship building. Reliable and consistently deliver on organizational goals.
Overview
26
26
years of professional experience
Work History
District Manager
The Wendy's Company
03.1999 - Current
- Supervised various locations, enforcing high-quality standards of operation.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Fostered an environment of open communication between management teams across the district to share best practices in operations optimization and problem-solving techniques.
- Developed and executed comprehensive training programs for store managers, resulting in improved employee performance and customer satisfaction.
- Collaborated with senior management on strategic planning initiatives aimed at maximizing profitability while maintaining high standards of quality across the district.
- Implemented risk-management protocols for loss prevention, leading to a consistent decrease in shrinkage rates across the district.
- Implemented new product launches effectively, ensuring staff were well-trained and inventory was strategically managed.
Education
No Degree - Marine Biology
Salem State University
Salem, MASkills
- Team Leadership
- Recruiting and hiring
- Strategic planning
- Customer service
- Training and coaching
- Staff development
- Team development
- Team building practices
- Leadership development
- Multi-unit management
Accomplishments
- Used Microsoft Excel to develop Unit Controllable tracking spreadsheets to support new in role GM's.
- Restructured Team Trainer Class Content to flow with Training Workbooks. Created Facilitator/trainer Guide to match. Developed PowerPoint to introduce to DM and TRM's.
- Developed Training Course designed to strengthen current TRM's and high performing GM's.
- Successfully completed Situational Leadership.
- Successfully Completed WELEAD
Timeline
District Manager
The Wendy's Company
03.1999 - Current
No Degree - Marine Biology
Salem State University
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