Jessica Dieter

Processed renewal and/or upgrade contracts for new & existing clients

Processed cancellations at clients request or for returned/discontinued products & services from renewals, upgrades, or buy/sells

Facilitated conference calls and/or round tables to gauge progress of transition

Maintained the workload of previous Accounting Specialist responsibilities

Administered Enterprise, Central, Western & Southern American regions

Communicated on a daily basis with clients pertaining to billing, products/services, and support

Worked closely with Accounts Payable, Implementation, Contracting, Billing, and Sales to manage account activity & billing accuracy

Gathered, analyzed & formatted all billing to send to clients in order for them to process A/P timely and efficiently through their internal database

Promoted in September 2017, 2018 & 2019 to higher tiers within Accounts Receivables

Conducted training for Accounts Receivable Resolution Specialists

Expert in multiple areas including, but not limited to: receivables, refunds, credits, write-offs, reconciliations, customer service, account management, & contract review

Reviewed and interpreted non-standard addendums within a given contract

Delegated workload as deemed necessary to ensure all clients are receiving equal attention to detail

Traveled to Pune, India & trained onboarding employees for the A/R Outsource project

Traveled to our largest clients headquarters to review habitual billing inquiries

Recruited and trained staff to provide excellent customer service and hospitality

Enforced quality/safety controls permitted by State Law

Worked in a diverse environment for both the staff and customers

Planned and organizing promotional events

Diffused hostile situations between patrons or staff members to prevent potential safety issues

Handled cash transactions, ensuring charges are precise and correct change is returned to customers in order to balance the cash register and generate accurate nightly deposit

Selected as Workflow Coordinator to assist management with monitoring adherence, scheduling trainings, and tracking WorkForce updates

Rated as “Exceptional” on Annual review for 2015

Facilitated cross training classes for 45 agents within Best Buy Credit & Sears Customer Service

Delivered updates to policy and procedures in CitiSource as part of the Process Improvement Team (PIT)

Contributed to culture improvement as member of the VOE Innovation Team

Selected for Escalations Team to assist colleagues with questions and supervisor takeover calls

Oversaw curriculum development for current Sears Credit training

Trained Macy’s Project Team on use of RPLID

Selected as a floorwalker to assist new hires on the floor during training

Designed job aids to be used nationally by agents in conjunction with CitiSource to increase productivity and quality

Conducted side-by-side coaching with individual agents to improve quality and AHT

Demonstrated commitment to delivery of remarkable customer experiences every call

Built strong rapport with customers by meeting unexpressed needs of clients and colleagues

Served customers and assisted other servers when needed

Assisted management with creating & implementing company policies and training

Trained new employees on all aspects of the restaurant. Oversaw their activity during their trial period

Implemented server worksheets for opening and closing duties and helped streamline and regulate the process

Provided recommendations and understanding their needs in order to serve in the best interest of the customer while still targeting sales goals

Supplied each customer with 110% hospitality to make each experience memorable

Collaborated with management & peers on sales propositions

Handled cash and credit/debit payments while ensuring the register is balanced at the end of each shift

Provided excellent customer service to leave each guest and/or birthday star more than satisfied

Listened to the customer’s needs in order to suggest the appropriate package needed

Called reserved birthday party organizer(s) to confirm reservations, collect on deposit fee and/or upsell premium packages or add-ons

Coordinated with subordinates in order to keep on schedule & deliver excellent results

Managed peers to ensure breaks are taken promptly, side-work is completed & restaurant is in line with Health Code Laws

Handled large sums of money and oversaw all other birthday party cash handling to secure deposit accuracy

Trained onboarding hosts in line with company policies & expectations

Used as floater on days of low volume for birthday parties, including but not limited to: Cashier, Kitchen prep/cook, KidCheck monitor, Opening Coordinator