Jessica Dillinger
Huddle House Restaurant
Elizabethtown,NC
1
Language
1
Certification
4
years of professional experience
Dynamic General Manager with a proven track record in enhancing customer satisfaction and operational efficiency. Skilled in staff management, problem resolution, and developing effective training programs.
Work History
General Manager
1 Year 6 Months- Managed daily operations to provide efficient service delivery and comply with health standards.
- Managed staff scheduling to optimize labor costs while maintaining service quality.
- Developed promotional strategies that increased customer engagement and foot traffic.
- Analyzed sales data to identify trends and adjust inventory levels accordingly.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Enhanced customer satisfaction with introduction of customer feedback system, leading to service improvements and repeat business.
- Oversaw successful launch of new product lines, coordinating between departments to ensure unified approach and timely delivery.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Reported issues to higher management with great detail.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
Shift Manager
3 Months- Supervised daily operations to ensure exceptional customer service and food quality.
- Trained and mentored team members on operational procedures and safety standards.
- Resolved customer complaints promptly, enhancing overall guest satisfaction ratings.
- Assisted in maintaining cleanliness and organization of dining and kitchen areas.
- Monitored compliance with health regulations, ensuring a safe dining environment for customers.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on tasks to meet business and customer needs.
- Excelled in every store position and regularly backed up front-line staff.
- Collaborated with other Shift Managers to maintain consistency in policy enforcement across all shifts, fostering a cohesive workplace culture.
- Exercised composure under pressure and in escalation customer service scenarios.
- Played an essential role in achieving store goals through strategic planning alongside upper management during regular meetings.
- Addressed and resolved staffing issues promptly, minimizing disruptions to shift operations and maintaining service standards.
- Implemented shift scheduling to optimize staff coverage during peak hours.
Assistant Manager
1 Year 3 Months- Supervised daily operations to ensure efficient service delivery and customer satisfaction.
- Trained and mentored new staff on food safety protocols and operational procedures.
- Coordinated scheduling for team members to maintain optimal staffing during peak hours.
- Managed cash handling processes, ensuring accuracy and compliance with financial policies.
- Collaborated with management to streamline workflows, resulting in improved team performance.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service.
F.A.S.T. Team Lead
7 Months- Traveled to 11 of the district's 13 locations as a floater, providing flexible merchandising support and ensuring consistent execution of company standards.
- Set planograms according to a weekly HUB schedule, maintaining visual merchandising standards and optimizing product placement for increased sales.
- Trained new F.A.S.T. Team Members and covered for team members as needed, supporting team development and maintaining operational continuity.
- Completed weekly 4x4 walks to update, verify, and freshen store sections, submitting before and after photos and maintaining monthly records for accountability.
- Trained and mentored team members to enhance performance and skill development.
- Coordinated team schedules, ensuring adequate coverage for peak business hours.
- Collaborated with management on strategic initiatives to drive store profitability.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Coached team members in techniques necessary to complete job tasks.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Worked different stations to provide optimal coverage and meet production goals.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
Education
GED
Associates Degree in Business Administration - Business Administration And Management
- Relevant Coursework: [Subject] & [Subject]
- Professional Development: [Subject]
Skills
Operational leadership
P and L management
Inventory control
Task prioritization
Staff management
Employee scheduling
Training and coaching
Leadership and team building
Problem resolution
Customer relations
Communication skills
Leadership skills
Certification
- Food Protection Manager Certification, ServSafe - Expires 11/29/2028
Languages
English
Work Preference
Work Type
Full Time
Minimum Desired Compensation
$25/hr
Timeline
General Manager
Huddle House Restaurant
03.2025 - 09.2026Read More
Shift Manager
Arby's Restaurant
11.2024 - 02.2025Read More
Assistant Manager
Melvin's Hamburgers & Hot Dogs
08.2023 - 11.2024Read More
F.A.S.T. Team Lead
Tractor Supply Company
01.2023 - 08.2023Read More
Bladen Community College
Associates Degree in Business Administration from Business Administration And Management
Read More
Bladen Community College
GED
Read More