Jessica Garcia
DeSoto,Texas
Summary
Seasoned Operations Manager and talented leader with 7 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
5
5
years of professional experience
Work History
Operations Manager
Esquire Deposition Solutions
06.2022 - 01.2023
- Managed staff of 18 across Michigan, Ohio and Texas to specific performance expectations to create engaged and accountable workforce
- Executed annual performance reviews for all team members through company
- Provided direction and lead in proactive and responsive case management with team ensuring to lead by example
- Managed stabilization process for markets, including new client onboarding and escalation process for at-risk clients
- Provided direction and lead in proactive and responsive case management with staff
- Collaborated with Regional Director to provide regular and ongoing communication, training, and education for service partner and team member resources
- Created balance sheets, profit and loss statements and tracked regions budget
- Planned and monitored budgets to control spending, and ensure region met its financial goals
- Resolved billing disputes and discrepancies with clients, attorneys, and billing partners.
Operations Manager
Court Reporters Clearinghouse
04.2021 - 06.2022
- Manage the day-to-day operations of the company
- We currently have 6 business units across Arizona, Colorado and Texas
- Oversaw and approved all purchasing of supplies for each business unit, reducing office expenses for 2021 by 9%
- First point of resolution for minor IT problems
- Worked closely with IT provider for larger issues
- Coordinated with CFO to recommend new-hire training that reduced instances of misunderstandings and miscommunication by new team members
- Managed COD law firms through the invoicing, payment, collection and small claims process through Texas
- Created reports on operational efficiency, presenting financial information, KPIs and effectiveness of programs quarterly
- Provided direct support to CEO & CFO in hiring, collections and A/R
- Created team building workshops communicating our Mission/Vision Statements and Core Values.
Production Manager
Court Reporters Clearinghouse
08.2017 - 04.2021
- Managed a 7-person team remotely and in person building relationships to improve department morale and efficiency
- Worked directly with the President and VP to improve company’s policies and procedures that adhered to our Core Values and Mission Statement
- Implemented a tier Production Member timeline to improve training and growth
- Created feedback sessions for the department that was then implemented by all departmental managers
- Ensured the swift resolution of production issues within 30 minutes to preserve client expectation
- Collaborated with cross-functional departments, including Executive Team to understand court reporter needs, TCRA laws due to COVID, client feedback and ongoing goals
- Create and maintain electronic and imaged records
- Recognized for quickly and calmly resolving issues
- Managed inventory of office
- QA’d and scanned all document into system
- Developed new EFiling system for certifications.
Legal Assistant
Law Office of Jill Herz
12.2018 - 02.2017
- Interfaced with clients, legal teams, opposing counsel and court officers
- Prepared pleadings, exhibits, motions, affidavits, subpoenas, for attorney
- Coordinated with the paralegal on prepping all Spanish speaking clients for depositions
- Communicated case updates with clients/adjusters and attorneys
- Collaborated with office manager to transfer office to paperless
- Commended for efforts that contributed to a 16% decrease in office supplies expenses
- Often on hand to take notes while attorneys discussed case details with clients
- Assisted in collecting office correspondence and making sure it was distributed to the right personnel
- Managed the reception desk and was responsible for gathering and distributing all incoming correspondence as well as incoming phone messages
- Overhauled a checklist and document templates for each case file
- Enhanced records organization, elevated efficiency and improved service levels
- Maintain billing records and documentation
- Assist with settlement closing, including generating reports and reconciling accounts.
Education
Some College (No Degree) -
Texas Tech University
Lubbock, TXHigh School Diploma -
Cedar Hill High School
Cedar Hill, TX05.2006
Skills
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
- Operational Efficiency
- Employee relations and conflict resolution
- Staff Training
- Staff Management
Personal Information
Title: OPERATIONS MANAGER
References
- Victoria Martinez, (972) 469-0977
- Lisa Soria, (469) 583-0587
- Olivia Moore, (720) 616-1862
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Operations Manager
Esquire Deposition Solutions
06.2022 - 01.2023
Operations Manager
Court Reporters Clearinghouse
04.2021 - 06.2022
Legal Assistant
Law Office of Jill Herz
12.2018 - 02.2017
Production Manager
Court Reporters Clearinghouse
08.2017 - 04.2021
Some College (No Degree) -
Texas Tech University
High School Diploma -
Cedar Hill High School