JESSICA GENGER
Glendale,AZ
Summary
I am a Driven Pharmacy Technician with success in building strong relationships with patients and clients, in search of a position that can allow me to expand my knowledge and expertise as well as contribute to the overall growth of the organization itself. A Pharmacy professional with focus on accuracy and patient care. Contributing to efficient pharmacy operations. Strong emphasis on team collaboration and adaptability to changing demands, ensuring reliable and flexible support.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Salibas Pharmacy
08.2023 - Current
- Solved customer problems and provided excellent customer service in-person or over telephone by providing assistance with placing Refills, answering incoming calls addressing questions, navigating systems, and locating items.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Optimized workflow efficiency through participation in regular team meetings discussing areas for improvement within the department.
Pharmacy Technician
Salibas Pharmacy
08.2021 - 02.2023
- Solved customer problems and provided excellent customer service in-person or over telephone by providing assistance with placing Refills, answering incoming calls addressing questions, navigating systems, and locating items.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Optimized workflow efficiency through participation in regular team meetings discussing areas for improvement within the department.
Customer Service Representative II
Consumer Cellular
07.2019 - 05.2020
- Managed inbound and outbound calls to respond to inquiries and resolve concerns.
- Recommended products and services to members and educated customers about relevant offerings.
- Answered inbound calls to greet and assist customers with various needs and questions.
- Exceeded requirements in providing products and services to customers at all times.
Customer Service Specialist
Customer Link
02.2018 - 07.2019
- Company Overview: Contractor of APS
- Customer service representative taking inbound calls to provide excellent customer service, speaking with customers to handle complaints, process orders, provide information about services.
- Also to handle any questions regarding bills, services, programs and to meet/exceed goals set by supervisor.
- Contractor of APS
Delivery Driver
Papa John's Pizza
10.2014 - 02.2018
- Position includes answering phones, providing quality customer service, prepping food, handling ovens, taking deliveries, and money while being kind and courteous to customers.
Childcare Specialist
Self Employed
04.2010 - 10.2014
- Cooking, and preparing all meals, organizing activities that develop children's physical, emotional and social growth, redirecting children to encourage safe and positive behaviors, establishing and maintaining a clean and safe living environment, teaching and learning everything upon age appropriate and best of all, providing love and care.
Cashier/ Ice Cream Artist
Cold Stone Creamery
12.2007 - 03.2008
- Working cash register, providing friendly customer service, Serving and prepping, handling money and bank drops.
Education
ASSOCIATES DEGREE IN OCCUPATIONAL HEALTH AND SCIENCE - Medical Specialties, X-ray Technician
COLLEGE AMERICA
Phoenix, AZ05.2014
Skills
- Problem resolution
- Call center procedures
- Researching
- Customer service
- Product education
- Problem-solving skills
- Team collaboration
- Workflow optimization
- Confidentiality and HIPAA
Accomplishments
- Assisted in training new pharmacy technicians on pharmacy policies, procedures, problem solving, and customer service.
- Filled in as customer service work flow coordinator when the coordinator was not in workflow that day(s).
- implemented and submitted ideas to the pharmacy to help with the overall production and business needs.
Certification
Pharmacy Technician Trainee License
Timeline
Pharmacy Technician
Salibas Pharmacy
08.2023 - Current
Pharmacy Technician
Salibas Pharmacy
08.2021 - 02.2023
Customer Service Representative II
Consumer Cellular
07.2019 - 05.2020
Customer Service Specialist
Customer Link
02.2018 - 07.2019
Delivery Driver
Papa John's Pizza
10.2014 - 02.2018
Childcare Specialist
Self Employed
04.2010 - 10.2014
Cashier/ Ice Cream Artist
Cold Stone Creamery
12.2007 - 03.2008
ASSOCIATES DEGREE IN OCCUPATIONAL HEALTH AND SCIENCE - Medical Specialties, X-ray Technician
COLLEGE AMERICA
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