Jessica Gonzales
Pasadena
Summary
Highly dependable individual with great communication and people skills. Hardworking, always willing to collaborate and perform above expectations. Equipped to handle fast paced or changing needs. Seeking for my next step in career, hoping to improve and grow professionally.
Overview
6
6
years of professional experience
Work History
Service Advisor
Russell & Smith Honda
08.2022 - Current
- Assist customers with service inquiries and appointment scheduling.
- Provide a detailed explanation of vehicle service options and pricing.
- Develop strong relationships with customers, ensuring satisfaction throughout their visit.
- Recommended services based on customer needs and collaborate with technicians to ensure timely completion of repairs and maintenance.
- Maintain records of services performed, ensuring accuracy in billing and warranty claims processing.
Parts Specialist
O'Reilly Auto Parts
05.2020 - 07.2022
- Assisted customers with identifying and locating the required parts for repairs.
- Served customers in-store and by telephone to answer questions and place orders.
- Received customer orders and correctly entered them into the system for processing.
- Processed returns, exchanges, and refunds in a timely manner.
- Trained new team members on part identification, order processing, systems and procedures.
Painter & Sander
Maaco Auto Body
09.2019 - 05.2020
- Conducted surface preparation and repair to ensure proper paint adhesion.
- Mixed paints and coatings according to specifications for color consistency.
- Applied paint using brushes, rollers, and sprayers for various projects.
Education
No Degree - Auto Body & Collision
Houston Community College
Houston, TX08-2019
High School Diploma -
Pasadena Memorial High School
Pasadena, TX06-2015
Skills
- Time Management
- Problem Solving
- Team Player
- Excellent Communication
- Listening skills
- Punctual
Timeline
Service Advisor
Russell & Smith Honda
08.2022 - Current
Parts Specialist
O'Reilly Auto Parts
05.2020 - 07.2022
Painter & Sander
Maaco Auto Body
09.2019 - 05.2020
No Degree - Auto Body & Collision
Houston Community College
High School Diploma -
Pasadena Memorial High School
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