Jessica Grace
Batavia,Illinois
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Highly communicative individual desires to provide excellence to all.
Overview
15
15
years of professional experience
Work History
Concierge
Covenant Living At The Holmstad
10.2022 - Current
- Offered friendly and efficient service to residents, handled challenging situations with ease.
- Addressed residents inquiries with timely and professional responses via phone, email and in-person interactions.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Managed daily operations of concierge desk.
- Addressing the needs of staff, medical professionals and residents family in a kind and time efficient manner.
- Created welcoming and comfortable environment for all.
- Maintained high level of professionalism and discretion when dealing with residents.
Safety Companion
Delnor Hospital
10.2022 - Current
- Defused and deescalated high risk patients, showing compassion in the face of adversity.
- Delegating next level care when needed to nursing staff or security.
- Monitored up to 16 patients via camera, and delegated required care to staff.
- Clearly communicated needs of patients and requests of families
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Documented patient information and care activities in electronic health record.
- Assisted nursing staff with completing chart information.
- Assisted as Unit Clerk, uploading personal patient information into electronic charts and answering calls.
- Upheld infection control and prevention policies across different patient-facing areas.
Yoga Instructor
Wheaton Sport Center
09.2008 - Current
- Demonstrated yoga poses and provided verbal cues and adjustments to help students improve alignment and technique.
- Planned and led yoga classes by selecting appropriate poses and sequences to meet abilities of individual students.
- Maintained positive relationships with class members through personalized and knowledgeable service.
- Kept studio area safe, organized, and comfortable for students.
- Developed safe and effective exercise programs for class members.
- Promoted workshops, retreats and other special events to supplement class instruction and provide additional learning opportunities for students.
- Adapted classes to meet needs of participants with varying fitness levels.
Education
Certification of Phlebotomy And EKG Technician
College of DuPage
Glen Ellyn, IL05.2015
Yoga Teacher Certification
Yoga Fit
Hood River, OR06.2007
High School Diploma -
Glenbard West High School
Glen Ellyn, IL05.1999
Skills
- Administrative Support
- Customer Service
- Guest Accommodations
- Interpersonal Communications
- Accurate record-keeping
- Advanced time management
- Strong work ethic
- Independent worker
- Conflict Resolution
Timeline
Concierge
Covenant Living At The Holmstad
10.2022 - Current
Safety Companion
Delnor Hospital
10.2022 - Current
Yoga Instructor
Wheaton Sport Center
09.2008 - Current
Certification of Phlebotomy And EKG Technician
College of DuPage
Yoga Teacher Certification
Yoga Fit
High School Diploma -
Glenbard West High School
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