Jessica Gregory
Woodland,WA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new techniques. Flexible hard worker ready to learn and contribute to team success.
Overview
21
21
years of professional experience
Work History
Patient Services Specialist
The Vancouver Clinic
Battle Ground, Washington
10.2023 - Current
- Provided assistance to patients with inquiries about their medical records, insurance coverage, and hospital services.
- Documented patient notes to providers in Epic system and initiated follow-up actions.
- Scheduled and confirmed appointments.
- Verified insurance information prior to appointment booking.
- Administered refill requests for patients and contacted department with any issues.
- Registered patients and also set them up with new patient appt ointments and establishing doctors.
Bartender / Server
Legends
Ridgefield, Washington
02.2022 - Current
- Provided excellent customer service and experience in a high volume environment.
- Works well with team to make sure work environment is at its best for everyone.
- Opened and closed bar, as well as conducted inventory before and at end of shift.
- Worked well with management to make sure that the bar was stocked to the best of our ability’s.
- Created and learned new drinks at within minutes of being instructed.
- Effectively multitasked within fast-paced environment.
- Processed payments accurately and efficiently with POS system.
- Communicated with security staff to de-escalate customer conflicts and remove customers if necessary.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Poured wine, beer and cocktails for patrons.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Checked identification of guests to verify age requirements for alcohol purchase.
Office Manager
Regus Management Group
Vancouver , Washington
07.2021 - 03.2023
- Maintained filing system for records, correspondence and other documents.
- Responded to customer inquiries via phone or email in a professional manner.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Assisted in recruiting, onboarding and training new employees.
- Provided training to new hires on office policies and procedures.
- Negotiated contracts with vendors to secure favorable terms and pricing.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Sustained office efficiency by implementing and planning office systems, equipment procurement and layouts.
- Reviewed completed work to verify consistency, quality, and conformance.
- Managed accounts receivable and payable processes including invoicing, collections, payments.
- Advertised available properties through various marketing channels such as newspapers or online platforms.
- Provided clear and kind help in regards to explaining billing and customers invoicing.
Bartender
Dotty's
Portland, Oregon
07.2013 - 07.2021
- Greeted customers and provided excellent customer service.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Assisted in setting up the bar for service shift.
- Greeted frequent visitors by name and explained new promotions.
- Adhered to state regulations regarding serving alcohol responsibly.
- Described drink flavors and taste profiles to customers to help with ordering.
- Adhered to all local laws, rules, and regulations pertaining to the sale of lottery tickets.
- Assisted customers with selecting the right type of lottery ticket for their needs.
- Supplied customers with game equipment, instructed on game procedures and distributed prizes to customers winning games.
- Performed daily balancing of cash drawers after each shift.
- Performed cash handling duties accurately and efficiently.
- Oversaw cash handling procedures including deposits, returns, refunds, and exchanges.
- Opened and closed bar.
Call Center Representative
US Bank NA
Portland, Oregon
02.2011 - 06.2013
Intake Representative
CSL Plasma
Gresham , OR
05.2009 - 02.2011
Barista Baker
Cinnabon & Seattles Best- Joined business
Clackamas, Oregon
03.2004 - 05.2009
Education
Bachelor of Arts - History
Washington State University
Pullman, WA12-2024
Associate of Science - General
Mt. Hood Community College
Gresham, OR06-2019
Skills
- Insurance verification
- Healthcare
- Patient confidentiality
- Follow-up coordination
- Appointment scheduling
- Registration management
- Health codes compliance
- Safe service compliance
- Engaging personality
- Bar equipment use
- Safe serving practices
- Excellent judgment
- Strong multitasking
- Responsible alcohol service
Certificates
- Washington MAST
- Washington Food Handlers Permit
- OLCC permit
- Oregon Food Handlers
Timeline
Patient Services Specialist
The Vancouver Clinic
10.2023 - Current
Bartender / Server
Legends
02.2022 - Current
Office Manager
Regus Management Group
07.2021 - 03.2023
Bartender
Dotty's
07.2013 - 07.2021
Call Center Representative
US Bank NA
02.2011 - 06.2013
Intake Representative
CSL Plasma
05.2009 - 02.2011
Barista Baker
Cinnabon & Seattles Best- Joined business
03.2004 - 05.2009
Bachelor of Arts - History
Washington State University
Associate of Science - General
Mt. Hood Community College