Jessica Guillen
Houston,TX
Summary
Motivated business student with leadership experience in customer service and small business management. Seeking to build a career in the insurance industry by applying strong communication, organization, and problem-solving skills while continuing education in Risk Management & Insurance.
Overview
1
1
Language
3
3
years of professional experience
Work History
Shift Lead
Flower & Cream
Houston, TX
11.2023 - Current
- Facilitated daily shift leadership by assigning tasks and supporting team members during peak service periods.
- Trained and mentored new employees on daily procedures and customer service standards, enhancing team readiness.
- Provided exceptional customer service while resolving customer questions and concerns in a professional manner.
- Streamlined inventory management by stocking ice cream, toppings, cones, cups, and supplies, ensuring uninterrupted operations.
- Maintained a clean, organized, and fully stocked work environment throughout each shift.
- Recognized by coworkers and management for maintaining a positive attitude, reliability, and strong teamwork.
Owner & Online Reseller
Depop
Houston, TX
10.2023 - Current
- Managed an online resale business by photographing, pricing, listing, and selling clothing and accessories.
- Communicated with customers promptly, providing friendly and professional customer service throughout each transaction.
- Carefully packaged and shipped orders accurately and on time to ensure customer satisfaction.
- Maintained detailed and accurate product descriptions to help customers make informed purchasing decisions.
- Built a strong reputation through positive customer feedback highlighting reliability, fast shipping, accurate listings, and excellent service.
Education
Associate of Arts - Business
Houston Community College
Houston, TX05-2027
Skills
- Inventory management
- Customer service
- Problem resolution
- Team leadership
- Team motivation
- Attention to detail
Languages
Spanish
Native/ Bilingual
Timeline
Shift Lead
Flower & Cream
11.2023 - Current
Owner & Online Reseller
Depop
10.2023 - Current
Associate of Arts - Business
Houston Community College