Jessica Hansom

Assisted in managing a team of 8 to 10 associates with a focus on scheduling and inventory tasks. Supported weekly cleaning efforts and improved product presentation. Aided in team task distribution to boost sales outcomes.

• Trained new team members on deli procedures, ensuring consistency in product quality and service levels.
• Worked closely with other department managers to improve cross-functional collaboration within the store.
• Increased deli sales by implementing innovative merchandising and promotional strategies.
• Observed quality assurance standards to optimize freshness of deli products.
• Controlled inventory costs by carefully managing portion control and reducing waste.
• Conducted regular performance evaluations for staff members, providing constructive feedback for professional growth.
• Led team meetings regularly, fostering open communication among staff members about challenges or opportunities for improvement within the department.
• Led by example, working alongside team during busy periods to ensure high-quality service and product delivery.
• Managed scheduling efficiently, ensuring deli was adequately staffed during peak hours without overspending on labor.
• Maintained high standards of cleanliness and organization, passing all health inspections with outstanding results.
• Enhanced customer loyalty with meticulous attention to special requests and preferences in deli orders.
• Trained new staff on deli equipment use and safety, ensuring compliance with all health and safety regulations.
• Scheduled and rotated staff for adequate coverage and fair distribution of workload.
• Tracked kitchen performance metrics to monitor progress and identify areas for improvement.
• Maximized team productivity by expertly delegating tasks to kitchen staff.
• Planned routine upkeep of kitchen equipment and facilities for safe and efficient operations.
• Stayed current with industry trends and innovations to boost competitiveness and customer appeal.

• Assisted customers with product selection and inquiries to enhance shopping experience.
• Maintained cleanliness and organization of deli area to ensure compliance with health standards.
• Operated slicing equipment and scales for food preparation, ensuring quality and safety protocols.
• Collaborated with team members to restock shelves and displays, optimizing product visibility.
• Provided training to new staff on deli operations, customer service standards, and food safety procedures.
• Implemented efficient workflows in food preparation, reducing wait times for customers during peak hours.
• Developed strategies for promoting specialty items, increasing customer engagement and sales volume.
• Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
• Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
• Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.
• Delivered exemplary customer service to guests, even in peak business periods to promote retention.
• Regularly updated knowledge of new products, trends, and dietary restrictions to better serve customer needs and preferences.
• Enhanced customer experience by efficiently slicing, weighing, and packaging variety of deli products.
• Kept up-to-date with latest food safety regulations, applying new standards to daily operations.
• Collaborated with team members to introduce seasonal deli specials, generating increased interest and sales.
• Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
• Replenished serving stations with fresh food and cleaned up spills.
• Documented customer orders and conveyed special requests to kitchen staff.
• Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
• Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.
• Delivered exceptional service as illustrated through multiple positive Yelp reviews.
• Prepared recipe ingredients by washing, peeling, cutting, and measuring.
• Prepared salads, soups and sandwiches for customers.
• Kept kitchen, counter and dining areas cleaned and sanitized.
• Managed deli equipment maintenance, ensuring all machines operated safely and efficiently.

• Supervised daily deli operations, ensuring compliance with food safety standards.
• Trained and mentored junior staff in product preparation and customer service techniques.
• Managed inventory levels, reducing waste through efficient stock rotation practices.
• Developed and implemented new processes to enhance product presentation and quality.
• Provided excellent customer service, addressing inquiries and resolving issues promptly.
• Enhanced customer satisfaction by providing exceptional service and product knowledge.
• Contributed to a positive work environment by maintaining open communication with colleagues and management alike.
• Assisted in training new deli clerks, sharing best practices and providing ongoing support.
• Utilized advanced slicing techniques to efficiently process meats and cheeses, minimizing waste while maximizing yield per item.
• Greeted customers at counter to fulfill requests and answer questions.
• Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
• Listened to customer requests and suggested additional menu items as appropriate to upsell products.
• Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
• Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
• Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
• Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
• Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
• Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
• Filled out daily shift log to record amount of food prepared, used and leftover.

• Prepared and packaged deli products to ensure freshness and quality.
• Assisted customers with product selection, providing knowledgeable recommendations and exceptional service.
• Maintained cleanliness and organization of deli area, adhering to food safety standards.
• Operated slicers and other deli equipment with precision, ensuring operational efficiency.
• Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
• Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
• Maintained clean, trash-free workspaces to maximize productivity and safety.
• Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
• Provided an enjoyable shopping experience for customers by engaging in friendly conversations while efficiently preparing their orders.
• Developed strong rapport with customers by offering personalized service, answering questions, and making recommendations based on preferences.
• Assisted in training new employees on proper deli procedures, ensuring consistent quality across the team.
• Contributed to positive team dynamics through effective communication skills and a collaborative problem-solving approach.
• Increased customer satisfaction by providing exceptional service and maintaining a clean, organized deli counter.
• Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
• Enhanced product presentation by arranging visually appealing displays and regularly rotating items to ensure freshness.
• Made food according to standard recipes with requested changes for customer satisfaction.
• Built trust with customers through meticulous attention to detail in fulfilling special orders and dietary restrictions.
• Ensured optimal product quality with regular temperature checks on refrigeration units and promptly reporting any issues.
• Offered product samples to customers, generating additional sales through taste-testing.
• Exceeded customer expectations by going above and beyond to accommodate unique requests or last-minute changes to orders.
• Boosted sales by actively promoting seasonal items, weekly specials, and bundled deals to customers at the deli counter.
• Managed deli equipment maintenance, ensuring all machines operated safely and efficiently.
• Maintained cleanliness and organization in deli area, ensuring welcoming environment for customers.
• Kept kitchen, counter and dining areas cleaned and sanitized.
• Prepared salads, soups and sandwiches for customers.
• Prepared recipe ingredients by washing, peeling, cutting, and measuring.
• Filled out daily shift log to record amount of food prepared, used and leftover.

• Processed guest check-ins and check-outs efficiently, ensuring smooth front desk operations.
• Maintained organized filing systems for guest records and administrative paperwork.
• Assisted in managing reservations through property management system to optimize occupancy rates.
• Responded to guest inquiries and resolved issues promptly to enhance customer satisfaction.
• Handled cash transactions and balanced daily cash drawers accurately at end of shifts.
• Provided clerical support to company employees by copying, faxing, and filing documents.
• Responded to inquiries from callers seeking information.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Maintained composure in stressful situations and continued to provide helpful and kind guest services for fantastic customer satisfaction.
• Increased office efficiency by maintaining accurate filing systems and streamlining administrative processes.
• Managed incoming calls and correspondence professionally, ensuring timely responses to clients and colleagues alike.
• Upheld strict confidentiality standards when handling sensitive client or company information in both digital formats or hard-copy documents.
• Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
• Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.