Jessica Hernandez Montes
Rialto,CA
Summary
Energetic and experienced with customer service and teamwork essential for success. Utilizes effective communication and multitasking to maintain high service standards. Knowledge of operational procedures and commitment to collaborative work environments.
Overview
10
10
years of professional experience
Work History
Crew Member
McDonald's
06.2023 - Current
- Operated cash register, processing customer transactions accurately and efficiently.
- Prepared food items following safety and quality standards to ensure customer satisfaction.
- Maintained cleanliness of dining area and kitchen, adhering to hygiene protocols.
- Collaborated with team members to optimize service speed during peak hours.
- Resolved customer complaints promptly, enhancing overall dining experience.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Improved customer satisfaction by providing friendly and efficient service at the register.
Sales Associate
Ross Dress for Less
05.2021 - 11.2022
- Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
- Assisted in maintaining store presentation through effective merchandising and inventory organization.
- Processed transactions accurately, ensuring a seamless checkout experience for customers.
- Collaborated with team members to achieve sales targets and enhance customer satisfaction levels.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Solved customer challenges by offering relevant products and services.
Cast Member
Chuck E Cheese
02.2016 - 03.2020
- Delivered exceptional guest experiences through engaging interactions and entertainment activities.
- Operated arcade games and managed ticket redemption processes efficiently.
- Collaborated with team members to maintain cleanliness and safety standards throughout the venue.
- Trained new staff on operational procedures, enhancing team performance and service quality.
- Assisted in organizing events and birthday parties, ensuring seamless execution of activities.
- Handled cash transactions effectively , and ensuring accuracy
Sales Representative
CUTCO
06.2017 - 12.2019
- Cultivated strong customer relationships to enhance product loyalty and repeat business.
- Delivered engaging product demonstrations to effectively showcase features and benefits.
- Trained new sales representatives on effective selling techniques and company policies.
- Analyzed customer feedback to refine sales strategies and improve service delivery.
Education
High School Diploma -
Mt. San Antonio College
Walnut, CA06-2025
Skills
Customer service
Teamwork and collaboration
Multitasking and organization
Time management
Problem-solving
Clear communication
Cash handling
Cleaning
Taking orders
Customer engagement
Safe food handling
Flexible schedule
Interactive communication skills
Integrity and honesty
Safety awareness
Basic math
Initiative and Self-motivation
Store opening and closing
Resilience and persistence
Valid Driver's license
Crew leadership
Performance improvement
Positive company representation
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Crew Member
McDonald's
06.2023 - Current
Sales Associate
Ross Dress for Less
05.2021 - 11.2022
Sales Representative
CUTCO
06.2017 - 12.2019
Cast Member
Chuck E Cheese
02.2016 - 03.2020
High School Diploma -
Mt. San Antonio College