Jessica Heuser
Wading River,NY
Summary
Experienced office and service professional with a background in customer service, scheduling, records management, and accounts support. Known for accuracy, professionalism, and clear communication while keeping daily operations organized.
Overview
22
22
years of professional experience
Work History
Office Manager
Jim's Busy Bee Pest Control
Riverhead, New York
06.2023 - Current
- Processed invoices, payments, and billing records for pest control accounts.
- Tracked invoices and payments to ensure accuracy of accounts receivable and accounts payable.
- Monitored payments due from clients and promptly contacted clients regarding past due payments.
- Maintained office files, permit records, and customer service histories.
- Supported customer calls, scheduled appointments, and shared service updates for Busy Bee Operations.
- Assisted with technician schedules and daily pest control service routes.
- Supported field technicians with dispatch details and job changes.
- Monitored service agreements for compliance with contract terms, renewals, and follow-up notices.
- Communicated with customers, vendors, and staff using clear, professional language.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
Pharmacy Technician
CVS Pharmacy
Manorville, New York
11.2019 - 06.2023
- Filled prescriptions accurately under pharmacist supervision in CVS Pharmacy workflows.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Counted, labeled, and packaged medications using pharmacy dispensing systems.
- Verified medication details and supported pharmacists with order preparation.
- Processed insurance claims and resolved prescription billing issues for patients.
- Assisted customers with prescription pickup, refill requests, and service questions.
- Followed HIPAA, safety, and compliance procedures in daily pharmacy operations.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Established new customer profiles in pharmacy systems for accurate records and updated demographics, allergies, and new medications in pharmacy computer systems.
Home Health Aide
Private Duty
Stony Brook, New York
01.2005 - 09.2019
- Delivered companionship and emotional support during private-duty home visits, fostering a positive environment for clients.
- Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
- Helped clients move in bed, stand or walk using proper body mechanics techniques.
- Coordinated medication reminders and maintained daily care schedules.
- Maintained clean and well-organized environment for client happiness and safety.
- Accompanied clients to doctors' offices and on other trips outside home, providing transportation, assistance and companionship.
- Documented care tasks and communicated updates with families and supervisors to ensure continuity of care.
- Followed HIPAA regulations to maintain confidentiality of sensitive patient information.
- Improved patient outlook through attentive support and compassionate care. and daily living through compassionate care.
Education
High School Diploma -
East Islip High School
Islip Terrace, NY06-1997
Skills
- Accounts receivable
- Accounts payable
- Financial record keeping
- Record keeping
- Microsoft Excel
- Scheduling tools
- Appointment scheduling
- Time management
- Customer service
- Team coordination
- Detail-oriented
- Calendar coordination
Timeline
Office Manager
Jim's Busy Bee Pest Control
06.2023 - Current
Pharmacy Technician
CVS Pharmacy
11.2019 - 06.2023
Home Health Aide
Private Duty
01.2005 - 09.2019
High School Diploma -
East Islip High School