Summary
Overview
Work History
Education
Skills
Timeline
AccountManager
Jessica Hotter

Jessica Hotter

General Manager
Valparaiso,IN

Summary

Dedicated Manager with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of responsibilities and training goals. Motivated to learn, grow and excel in new positions.

Overview

7
7
years of professional experience

Work History

General Manager

Chipotle Mexican Grill
Valparaiso, United States
04.2021 - Current
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
  • Assessed reports to evaluate performance, develop targeted improvements and implement changes.
  • Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency

Freight Flow Lead

Dicks Sporing Goods
Valparaiso, United States
08.2019 - 06.2020
  • Reached, lifted and maneuvered objects of varying dimensions and weights up to 50 pounds.
  • Directed delivery trucks to shipping doors or designated areas and helped unload and load goods.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Oversaw special handling requirements and necessary documentation related to hazardous and sensitive materials.
  • Shipped material and performed boxing, packing, labeling and preparation of related documents.
  • Managed warehouse operations and verified proper shipment procedures.

Kitchen Operator

Albanese Confectionery Group
Merrillville, IN
07.2018 - 08.2019
  • Identifies blends and handles compound food additives as required by master controlled recipe.
  • Mixes, blends, compounds, converts, transfers and cooks raw materials following ACG Recipes and SOPs for producing Gummi Candy in a fast paced environment while executing procedures with precision and attention to details.
  • Set up machines to start production cycles and controlled machine settings.
  • Maintained organized work area by cleaning and removing hazards.
  • Prepared reports and technical documentation of day-to-day production processes.

General Manager

Chipotle Mexican Grill
Valparaiso, United States
12.2017 - 07.2018
  • 2512 Portage Indiana Location

Service Manager

Chipotle Mexican Grill
Valparaiso, United States
07.2016 - 12.2017
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.

Kitchen Manager

Chipotle Mexican Grill
Valparaiso, United States
01.2016 - 07.2017
  • Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling and surface cleaning.
  • Scheduled and received food and beverage deliveries, adhering to food cost and budget.
  • Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
  • Checked and tested foods to verify quality and temperature.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.

Education

High School Diploma -

Washington Township High School
Porter County
06.2016

Skills

  • Staff Management
  • Work Planning and Prioritizing
  • Scheduling
  • Administration and Reporting
  • Complex Problem-Solving
  • Policy Development and Enforcement
  • Hiring and Onboarding
  • Health Code Compliance
  • P&L Responsibility
  • Hospitality Management

Timeline

General Manager

Chipotle Mexican Grill
04.2021 - Current

Freight Flow Lead

Dicks Sporing Goods
08.2019 - 06.2020

Kitchen Operator

Albanese Confectionery Group
07.2018 - 08.2019

General Manager

Chipotle Mexican Grill
12.2017 - 07.2018

Service Manager

Chipotle Mexican Grill
07.2016 - 12.2017

Kitchen Manager

Chipotle Mexican Grill
01.2016 - 07.2017

High School Diploma -

Washington Township High School

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Jessica HotterGeneral Manager