Jessica Hoyos
Houston,TX
Summary
Dynamic professional with a proven track record at Fiesta Mart, excelling in cash handling and customer satisfaction. Adept at building relationships and managing inventory, I consistently enhanced operational efficiency and resolved customer inquiries, fostering a positive shopping experience. Recognized for attention to detail and strong prioritization skills, ensuring accuracy in all transactions.
Overview
7
7
years of professional experience
Work History
Clerk
Prologistix Staffing
5800 Mesa Dr
04.2022 - Current
- Collaborated with team members to resolve discrepancies in shipping records, improving overall workflow consistency.
- Maintained organized filing systems for important documents, enhancing retrieval speed and reducing errors.
- Processed incoming and outgoing shipments, ensuring accuracy and efficiency in handling inventory.
- Assisted with data entry tasks using inventory management software to track stock levels effectively.
- Implemented best practices for safety protocols in the workplace, promoting a culture of safety awareness among colleagues.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
Kennel Daycare
Fondren Five Star Pet Resort
14420 Fondren Rd Missouri City, TX 77489 United S
10.2019 - 04.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Fiesta Mart Cashier
Fiesta Market
12584 Westheimer Rd Houston, TX 77077 United Stat
05.2018 - 06.2019
- Processed customer transactions efficiently and accurately using point-of-sale systems.
- Trained new cashiers on operational procedures and customer service standards.
- Managed cash register operations, ensuring adherence to cash handling protocols.
- Resolved customer inquiries and concerns promptly to enhance satisfaction levels
- Maintained a clean and organized work environment, promoting safety compliance across the team.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join rewards
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Education
Elsik High School
12601 High Star Dr Houston, TX 77072 United StateSkills
- Customer satisfaction
- Cash handling
- Cash management
- Database entry
- Prioritization
- Relationship building
- File and database management
Languages
Spanish
Limited Working
Timeline
Clerk
Prologistix Staffing
04.2022 - Current
Kennel Daycare
Fondren Five Star Pet Resort
10.2019 - 04.2022
Fiesta Mart Cashier
Fiesta Market
05.2018 - 06.2019
Elsik High School