Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Jessica Huerta

Rockdale,TX

Summary

Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.

Overview

12
12
years of professional experience

Work History

Customer Service Representative

Apple One Media
Austin, Texas
07.2020 - 08.2024
  • Presented existing and prospective customers with valuable service or product information to aid in decision-making.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Strengthened customer retention by offering discount options.
  • Took special orders in person and over telephone, generating additional revenue every month.
  • Promoted available products and services to customers during service, account management and order calls.
  • Updated databases with new and modified customer data.
  • Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.

Front Desk Manager

Cricket Wireless
Austin, Texas, Texas
01.2016 - 11.2020
  • Assisted with training new staff members on front desk procedures and policies.
  • Organized daily room assignments and ensured all necessary paperwork was completed accurately.
  • Monitored occupancy rates for each day as well as weekly and monthly trends to ensure maximum revenue was achieved.
  • Resolved customer complaints in a timely manner while maintaining a friendly attitude towards guests.
  • Supervised a team of 3 front desk agents ensuring tasks were completed efficiently and effectively.
  • Processed employee time sheets, payroll information and other administrative documents.

Leasing Agent

Coppertree Apartments
Austin, Texas
03.2012 - 07.2016
  • Assisted in preparing legal documents such as eviction notices when necessary.
  • Analyzed market trends to determine competitive rents for each unit type.
  • Resolved tenant complaints regarding maintenance or other issues in a timely manner.
  • Inspected vacant units and ensured they were ready for showings.
  • Ensured that all applicable laws and regulations were followed in accordance with local housing codes.
  • Processed applications by conducting background checks and verifying references.
  • Maintained accurate records of all tenant leases, payments, and occupancy status.
  • Participated in community events related to leasing activities or tenant relations.
  • Performed administrative duties such as filing paperwork and updating databases.
  • Monitored rent collection activities and pursued delinquent accounts.
  • Greeted prospective tenants, answered questions, and provided tours of the property.
  • Coordinated repairs and scheduled regular maintenance on rental units.

Education

High School Diploma -

Del Valle High School
Del Valle, TX
05-2012

Skills

  • Sales Development
  • Customer Needs Assessment
  • Spanish translation
  • Caller Assistance
  • Payment Collection
  • Database Maintenance

Languages

Spanish
Professional

References

References available upon request.

Timeline

Customer Service Representative

Apple One Media
07.2020 - 08.2024

Front Desk Manager

Cricket Wireless
01.2016 - 11.2020

Leasing Agent

Coppertree Apartments
03.2012 - 07.2016

High School Diploma -

Del Valle High School

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Jessica Huerta