Jessica Johnson
Dallas,TX
Summary
Dynamic professional with extensive experience as a Pawnbroker at Ezpawn, excelling in cash flow management and negotiations. Proven track record in enhancing customer satisfaction and maintaining legal compliance. Skilled in inventory management and fostering teamwork, ensuring a secure and organized environment while achieving profitability goals.
Overview
7
7
years of professional experience
Work History
Pawnbroker
Ezpawn
Dallas, TX
06.2020 - Current
- Negotiated fair prices for both buying and selling items while maintaining profitability goals for the business.
- Made loans on Type items after closely inspecting item values, collecting payments or tangible property as collateral.
- Maintained a clean, organized, and secure store environment to ensure smooth operations and prevent theft.
- Complied with local, state and federal laws in reviewing identification, obtaining thumbprints and verifying serial numbers against law enforcement databases.
- Checked, organized and displayed inventory attractively to promote patron interest.
- Managed inventory by accurately documenting transactions, tracking item status, and conducting regular audits to maintain accurate records.
- Collaborated with law enforcement agencies to report stolen property or suspicious activities detected during daily operations.
- Prepared all paperwork, checked identifying information and documented transactions.
- Welcomed customers to shop and offered to answer questions on merchandise.
- Monitored aging inventory and placed collateral up for sale upon payoff of loan terms.
- Assisted clients with merchandise questions regarding musical instruments, jewelry and electronics.
Assistant Manager
Family Dollar
Dallas , Tx
06.2018 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Education
D.W.carter
Dallas, TXSkills
- Cash flow management
- Effective communicator
- Teamwork orientation
- Negotiations
- Security procedures
- Documentation skills
- Training and coaching
- Merchandising strategies
- Inventory management
- Loan processing
- Legal compliance
- Negotiation
Timeline
Pawnbroker
Ezpawn
06.2020 - Current
Assistant Manager
Family Dollar
06.2018 - Current
D.W.carter