Jessica Jones
Memphis,TN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Reservation Agent
Mid South Management
12.2022 - Current
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Truck Driver
Fed Ex Ground
08.2020 - 02.2023
- Clearly communicated with dispatchers to give updated information on estimated times of arrival and latest road conditions.
- Dropped and hooked trailers and changed configuration of equipment.
- Maintained daily, legible DOT log book and submitted corresponding documents.
PHELBOTOMIST
Tennessee Blood Service
10.2019 - 01.2020
- Drew blood from veins by vacuum tube and centrifuges blood samples as outlined in clinical protocols.
- Verified patients' identification for proper sample collection.
- Monitored patients for reactions and verified sample quality.
Education
CDL License - Transportation
Roadmaster Driving School
Millington, TN07.2020
Medical Receptionist Certificate - Medical Receptionist
Benjamin Hooks Learning Center
Memphis, TN02.2004
Skills
- Microsoft Office
- Call Center Customer Service
- Phone Etiquette
- Customer Reservations
- Effective Listening
- Telephone Reception
- Telephone Reservations
Timeline
Reservation Agent
Mid South Management
12.2022 - Current
Truck Driver
Fed Ex Ground
08.2020 - 02.2023
PHELBOTOMIST
Tennessee Blood Service
10.2019 - 01.2020
CDL License - Transportation
Roadmaster Driving School
Medical Receptionist Certificate - Medical Receptionist
Benjamin Hooks Learning Center
Similar Profiles
Tobie BachusTobie Bachus
NA at Mid-South Transportation Management, Inc.NA at Mid-South Transportation Management, Inc.
Megan ThompsonMegan Thompson
Customer Service Representative at Mid South ExtrusionCustomer Service Representative at Mid South Extrusion
Swetha RavichandranSwetha Ravichandran
Specialty Doctor Ophthalmology at Mid and South NHS Foundation TrustSpecialty Doctor Ophthalmology at Mid and South NHS Foundation Trust
Jamarr D. StackensJamarr D. Stackens
Personal Security Specialist at Jerry Lee LewisPersonal Security Specialist at Jerry Lee Lewis
Maurice BlandMaurice Bland
Home Improvement Contractor at Self-employedHome Improvement Contractor at Self-employed