Jessica Kuhn
Seattle,WA
Summary
A dedicated and personable professional known for exceptional customer service skills , adept at managing high-pressure environments and exceeding guests expectations . Offer strong background in costumer relations and communication .
Overview
6
6
years of professional experience
Work History
Concierge
CWD Group
04.2022 - 08.2023
- Enhanced guest experiences by providing personalized recommendations and assisting with reservations.
- Streamlined communication between departments, ensuring efficient service delivery to guests.
- Managed phone lines efficiently, directing calls to the appropriate departments or taking messages as needed.
Front Desk Associate
Extended Stay Hotels
06.2020 - 02.2022
- Resolved guest issues effectively, ensuring a positive customer experience.
- Collaborated with housekeeping staff to ensure seamless room transitions and availability.
- Managed multiple phone lines, proficiently handling reservations, cancellations, and modifications.
Bartender /Bistro Server
Clarion Hotel By Choice Hotels
11.2017 - 03.2019
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Streamlined inventory management, accurately tracking stock levels to minimize waste and control costs.
- Collaborated with kitchen staff to develop creative food pairings that complemented beverage offerings.
Education
High School Diploma -
Kentridge High School
Kent, WA06.2016
Skills
- Guest Relations
- Administrative Support
- Food Service
- Wine and Liquor Knowledge
- Clear and Effective Communication
- Outgoing Personality
Timeline
Concierge
CWD Group
04.2022 - 08.2023
Front Desk Associate
Extended Stay Hotels
06.2020 - 02.2022
Bartender /Bistro Server
Clarion Hotel By Choice Hotels
11.2017 - 03.2019
High School Diploma -
Kentridge High School
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