Jessica McAlvain
Orlando,US
Summary
Proven leader at Circle K with a track record of enhancing store performance and customer satisfaction. Skilled in POS Systems and fostering positive customer relations, I increased employee retention and store efficiency. Demonstrated discretion and adaptability across roles, driving results through innovative strategies and a focus on achievements.
Overview
12
12
years of professional experience
Work History
Assistant Store Manager
Circle K
02.2022 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
Uber Partner
Uber
01.2022 - Current
- Used GPS to determine fastest route to destinations in order to save riders money and maximize availability.
- Accepted and processed fares.
- Cleaned and sanitized rideshare vehicle to avoid germ and infection spread.
- Displayed adaptability in navigating various driving conditions and environments, ensuring passenger safety at all times.
- Assisted passengers with special needs or requirements, ensuring their comfort throughout the ride.
- Managed challenging situations calmly, addressing any conflicts or issues that arose during rides.
- Handled ride requests professionally, respecting privacy boundaries of both riders and drivers.
- Built rapport with passengers through friendly conversation and attentive listening.
- Consistently maintained positive reviews from passengers on the Uber platform due to exceptional service quality.
- Maintained a high driver rating through excellent communication and navigational skills.
General Manager
Peacock Farms
09.2015 - 01.2020
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee evaluations, and contract details.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Personal Assistant to the Owner
Bengal Engineering
08.2012 - 01.2020
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Maintained appropriate filing of personal and professional documentation.
- Displayed absolute discretion at handling confidential information.
- Kept detailed track of household and maintenance inventory and schedules.
- Enhanced efficiency in daily operations by organizing and maintaining office filing systems.
- Strengthened client relationships through timely follow-ups and proactive problemsolving.
Education
No Degree - Music Performance And Political Science
Santa Barbara City College
Santa Barbara, CAAssociate of Science - Medical Assisting
Cambridge Health And Technology Institute
Orlando FL06.2025
Skills
- Customer Relations
- Flexible Schedule
- Display Setup
- Goals and performance
- Customer Service
- Customer experience
- POS Systems
- Cleanliness
- Situational Awareness
- Dependable and Trustworthy
- Document Preparation
- Discretion and Confidentiality
Timeline
Assistant Store Manager
Circle K
02.2022 - Current
Uber Partner
Uber
01.2022 - Current
General Manager
Peacock Farms
09.2015 - 01.2020
Personal Assistant to the Owner
Bengal Engineering
08.2012 - 01.2020
No Degree - Music Performance And Political Science
Santa Barbara City College
Associate of Science - Medical Assisting
Cambridge Health And Technology Institute