Jessica Nelson
Minneapolis,MN
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Customer Service Cashier
Fleet Farm
BROOKLYN PARK, MN
11.2023 - Current
- Greeted customers and provided friendly customer service.
- Resolved customer complaints in a professional manner.
- Operated cash registers to process payments for goods and services.
Educational Assistant
Intermediate School District 287
BROOKLYN PARK, MN
08.2018 - Current
- Adapted teaching methods and materials to meet students' varying needs and interests.
- Assisted teachers with lesson preparation and curriculum implementation.
- Created a positive learning environment by encouraging cooperation among students.
- Cleaned and organized classrooms, materials and supplies.
- Assisted teachers with preparing classroom materials and activities.
- Provided individualized instruction for special needs students according to their IEPs.
- Collaborated with teachers to develop lesson plans that are tailored to each student's learning style and academic level.
- Utilized technology tools such as computers or interactive whiteboards for teaching purposes.
- Applied positive reinforcement to redirect negative behaviors.
- Assisted with implementation of student's individualized IEP at discretion and direction of teachers and administrators.
PCA
Accracare
Minnetonka, MN
12.2018 - 06.2023
- Performed light housekeeping duties such as changing bed linens, doing laundry, washing dishes and vacuuming carpets.
- Provided emotional support and companionship to elderly clients experiencing loneliness or depression.
- Provided personal care assistance to elderly and disabled individuals in their homes, including bathing, dressing, grooming, transferring, toileting and feeding.
Cook/Custodian
University of Missouri System
Columbia, MO
12.2007 - 08.2017
- Cleaned kitchen equipment, surfaces, utensils and dishes.
- Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
- Operated grills, fryers and broilers to cook items to quality guidelines.
- Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
- Prepared and served meals by reviewing recipes and combining and cooking ingredients.
Education
High School Diploma -
Fredrick Douglass High School
Columbia MO05-1996
Skills
- Customer Complaint Resolution
- Customer Service
- Positive and Professional
- POS System Operation
- Cash Handling
Certification
- PCA September 2021
- CPI September 2023
Timeline
Customer Service Cashier
Fleet Farm
11.2023 - Current
PCA
Accracare
12.2018 - 06.2023
Educational Assistant
Intermediate School District 287
08.2018 - Current
Cook/Custodian
University of Missouri System
12.2007 - 08.2017
High School Diploma -
Fredrick Douglass High School