Jessica Ordaz
Wylie,TX
Summary
Hardworking professional with experience assisting visitors by responding to requests and finding appropriate solutions to issues.Demonstrated a positive attitude to adapt to any situation.. Strong attention to detail along with terrific telephone and email etiquette.
Overview
3
3
years of professional experience
Work History
Front Desk Receptionist
The ENT & Allergy Centers of Texas
McKinney, Texas
05.2025 - Current
- Greeted patients warmly and ensured a friendly atmosphere at the front desk.
- Managed appointment scheduling and confirmed patient visits efficiently.
- Handled patient inquiries and provided accurate information about services.
- Coordinated with medical staff to ensure smooth patient flow and communication.
- Processed insurance claims and verified coverage for patients promptly.
- Assisted in training new staff on front desk procedures and software use.
- Handled incoming calls, routed callers to the correct department, and recorded messages.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Received and recorded packages upon delivery, recorded deliveries, and distributed to personnel.
- Translated documents between English and Spanish for various clients.
- Maintained confidentiality while handling sensitive information.
- Interpreted conversations between Spanish-speaking clients and English-speaking staff members.
- Delivered real-time, accurate oral translations and interpretations for clients.
Front Desk Receptionist
US Dermatology Partners
Carrollton, Texas
01.2025 - 05.2025
- Greeted clients warmly and ensured a positive first impression.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Coordinated appointment scheduling with clinic management software to optimize client flow.
- Answered incoming calls, redirected callers to appropriate personnel or departments, and took messages.
- Explained policies and procedures to visitors.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
- Received and documented incoming packages to ensure accurate distribution., recorded deliveries, and distributed to personnel.
- Interpreted communication between Spanish-speaking clients and English-speaking staff to enhance service delivery.
- Assisted with the interpretation of verbal communication between doctors and patients.
- Assisted healthcare workers by translating telephone conversations with patients and family members.
Front Desk Receptionist
Candee Skin
Rowlett, TX
04.2023 - 12.2024
- Welcomed customers at the front desk, providing assistance and information., answered general questions and directed to appropriate locations.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Answered incoming calls, redirected callers to the appropriate personnel or department, and took messages.
- Addressed customer inquiries via phone, email, and in person, enhancing overall satisfaction.
- Scheduled and confirmed appointments for clients and staff.
- Processed payments efficiently, ensuring accurate receipts and change for customers.
- Resolved customer complaints promptly, following established protocols to maintain service standards.
- Performed basic bookkeeping tasks and issued invoices as needed.
- Maintained business office inventory and equipment by checking stock for needed supplies.
Education
High school diploma -
Achieve Academy
Wylie, TXSome College (No Degree) - Nursing
Collin County Community College
Plano, TXSkills
- Scheduling
- Customer service
- Client service
- Bilingual proficiency
- Communication skills
- Phone etiquette
- Issue resolution
- Problem-solving skills
- Time management
- Multitasking skills
- Office organization
- Microsoft Word proficiency
- Client relations
Languages
Spanish - Fluent, English - Fluent
Timeline
Front Desk Receptionist
The ENT & Allergy Centers of Texas
05.2025 - Current
Front Desk Receptionist
US Dermatology Partners
01.2025 - 05.2025
Front Desk Receptionist
Candee Skin
04.2023 - 12.2024
High school diploma -
Achieve Academy
Some College (No Degree) - Nursing
Collin County Community College