Jessica Perez-Maldonado
Lake Worth
Summary
Dynamic Shift Leader with a strong background in team management and training program development. Skilled in schedule management and goal setting, consistently achieving operational excellence and elevating customer satisfaction through effective complaint resolution.
Overview
3
3
years of professional experience
Work History
Shift Leader
Chick-fil-A
Greenacres City
11.2022 - Current
- Resolved customer complaints promptly, enhancing overall service quality.
- Supervised daily operations during peak periods to ensure consistent high standards.
- Implemented training sessions to elevate team performance and efficiency.
- Verified cash drawer accuracy during opening and closing processes.
- Managed schedule updates while effectively communicating changes to senior management.
- Coordinated interviews and candidate communications in recruitment efforts.
- Maintained employee records by regularly updating HR management systems.
- Supported onboarding procedures through preparation of orientation materials and facilitation of new hire orientations.
Education
High School Diploma -
Lake Worth High School
Lake Worth, FL05-2023
Associate of Science -
Palm Beach State College
Lake Worth, FLSkills
- Customer service
- Team leadership
- Employee training
- Schedule management
- Training program development
- Adaptability
- Goal setting and tracking
Languages
English
Professional
Spanish
Professional
French
Limited
Timeline
Shift Leader
Chick-fil-A
11.2022 - Current
High School Diploma -
Lake Worth High School
Associate of Science -
Palm Beach State College