Chasity Thompson
Lewisville,TX
Summary
Proven track record in high-stress management and strategic dispatch coordination, honed at Coach-Net RV Motor Club. Excelled in leveraging dispatch software and stress tolerance to enhance department success, achieving top performance metrics. Skilled in customer relations and strategy development, ensuring efficient and effective service delivery.
Overview
12
12
years of professional experience
Work History
Dispatcher
Coach-Net RV Motor Club
09.2019 - 06.2024
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely roadside assistance to individuals.
- Consistently met performance metrics for call handling, contributing to the overall success of the department.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Demonstrated adaptability in evolving situations by adjusting strategies in real-time as new information became available.
Customer Service Representative
Walmart
02.2018 - 07.2019
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- CSR Setup CMR appointments for clients who had prescriptions and wanted consulting and further information regarding new or existing prescriptions Customer Care Advocate Optum/United Health group.
Prior Authorization Specialist
Accenture
08.2016 - 10.2017
- Maintained thorough knowledge of insurance plan requirements, facilitating accurate and timely completion of authorization forms.
- Collaborated with physicians to obtain necessary clinical information for prior authorization submissions.
- Verified eligibility and compliance with authorization requirements for service providers.
- Analyzed medical records and other documents to determine approval of requests for authorization.
Assistant Transportation Coordinator
LogistiCare
06.2012 - 08.2016
- Scheduled reservations and handled inbound calls.
- Assisted in conducting regular safety meetings with staff, reinforcing proper procedures and ensuring adherence to company policies.
- Dispatched drivers to Medicaid recipients. Handled incoming and made outbound calls to transportation providers.
- Helped provide and locate transportation for members with medicaid to and from their medical appointments.
Education
High School Diploma -
Stony Point High School
Round Rock, TX05.2007
Skills
- Data Entry
- Dispatch software
- Stress Tolerance
- Dispatching procedures
- Prioritizing calls
- Customer Relations
- Dispatch Coordination
- Schedule Coordination
- Creative Thinking
- Workload Management
- Delegating Work
- Strategy Development
Timeline
Dispatcher
Coach-Net RV Motor Club
09.2019 - 06.2024
Customer Service Representative
Walmart
02.2018 - 07.2019
Prior Authorization Specialist
Accenture
08.2016 - 10.2017
Assistant Transportation Coordinator
LogistiCare
06.2012 - 08.2016
High School Diploma -
Stony Point High School
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