Jessica Quitalig
Omaha,NE
Summary
High-energy employee ready to empower team members to surpass company objectives with effective leadership. Skilled in training employees, building job satisfaction and solving operational problems by tapping into personal experience and collaboration strengths. Successful at keeping customer, business, and staff needs balanced and operations in line with targets. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Experienced with supervising team activities, ensuring operational efficiency and smooth shift transitions. Utilizes strong communication and organizational skills to maintain high-performing team environment. Track record of effective problem-solving and conflict resolution, ensuring consistent quality and productivity.
Overview
11
11
years of professional experience
Work History
Shift Lead, Designated Hitter, Photo Tech
Walgreens
03.2020 - 01.2025
- Opens and closes the store in the absence of store management, including all required systems startups, required cash handling, and ensuring the floor and stock room are ready for the business day
- Responsible for opening back door of store for deliveries
- Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change as requested to cash registers
- Models and delivers a distinctive and delightful customer experience
- Engages customers and patients by greeting them and offering assistance with products and services
- Resolves customer issues and answers questions to ensure a positive customer experience
- Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.)
- Responsible for holding store keys to open and close without management as necessary
- Assists with and coaches other team members to work with warehouse and vendor ordering process as the orders are created, reviewed, and received, including opening the backdoor for vendor deliveries
- Responsible and accountable for registering all related sales on assigned cash register, including records of scanning errors, price verifications, items not on file, price modifications, and voids
- Assists manager or assistant store manager in reviewing order exceptions on order release day and assists in reverse logistics (e.g., 1506, returns, empty package)
- Assists manager or assistant store manager in evaluating and developing displays, including promotional, seasonal, super structures, and sale merchandise
- Completes resets and revisions
- Maintains accurate inventory counts; maintains the accuracy of on-hand quantities including, but not limited to, basic departments, stockroom, and overstock locations
- Assist with ensuring the Outdate program is followed with team members
- Responsible for basic department pricing and making daily price changes; ensures proper signage is displayed at the store to support accurate pricing of products
- Ensures any additional pricing tasks related to local regulations and/or regulatory compliance programs are completed accurately and within the required time frame
- Assist with bookkeeping activities, including cash report, cash counts, ledgers, and bill payment as necessary or as requested
- Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance, including requesting store or system repairs as required in manager absence, or as requested by manager
- Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves)
- For consumable items, assists in stock rotation, using the first in, first out method and restock outs
- Has working knowledge of store systems and store equipment
- Assist at Pharmacy out window as requested
- Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products)
- Responsible for bag checks of team members before leaving the store
- Complies with all company policies and procedures; maintains respectful relationships with coworkers
- Completes special assignments and other tasks as assigned
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
- Helped store management meet standards of service and quality in daily operations.
- Enhanced customer satisfaction through effective conflict resolution and prompt service.
- Responded to and resolved customer questions and concerns.
- Increased shift productivity by setting clear expectations and providing consistent guidance on job responsibilities.
- Supported upper management during critical decision-making processes by providing valuable insights based on firsthand experiences from shift operations.
- Evaluated employee performance regularly, providing constructive feedback for growth opportunities within the team structure.
- Cultivated an inclusive workplace culture that fostered teamwork and collaboration among diverse employees.
- Completed cash and credit card transactions accurately using POS software.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Supported creation of detailed, technical financial models to value potential acquisition targets.
- Efficiently managed multiple tasks simultaneously, balancing the needs of customers with store responsibilities effectively.
- Resolved customer complaints professionally, turning negative experiences into opportunities for improvement.
- Assisted customers with locating items throughout the store quickly, ensuring a seamless shopping experience.
- Ensured accurate pricing by diligently updating price tags whenever necessary, minimizing discrepancies at the point of sale.
- Trained new employees on store procedures and protocols, fostering a positive work culture that prioritized teamwork and collaboration.
- Processed returns and exchanges with professionalism and attention to detail, ensuring customer satisfaction.
- Maintained up-to-date knowledge of product offerings, enabling effective recommendations to customers based on their needs.
Front Desk Agent
Embassy Suites by Hilton
09.2019 - 03.2020
- Greeting and thanking guests' in a sincere, friendly manner
- Checking guests in on arrival and out on departure
- Anticipating and addressing guests' needs
- Greet walk-in guests and guests' with reservations when they arrive at the front desk
- Schedule special services, such as spa treatments, when guests inquire
- Refer guests to local amenities and venues
- Communicate guests' requests
- Book reservations for individuals, families and groups as required
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
- Increased customer loyalty with exceptional communication skills and personalized service.
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
- Maintained clean and organized front desk areas to uphold polished company image.
- Supported sales efforts through upselling rooms, amenities, or special packages when appropriate.
- Demonstrated adaptability during unexpected challenges such as system outages or emergency situations while maintaining composure under pressure.
- Handled emergency situations with calmness and efficiency, ensuring guest safety.
- Promoted hotel amenities and services to guests, enhancing their stay.
- Ensured accurate billing and payment processing, reducing errors and guest disputes.
- Increased repeat business by developing personal connections with guests and addressing their needs.
- Monitored lobby area for cleanliness and comfort, ensuring positive first impression.
- Managed inventory of front desk supplies, keeping essential items well-stocked.
- Resolved guest complaints with effective problem-solving, improving overall guest experience.
Leasing Specialist
Cushman & Wakefield
06.2019 - 08.2019
- Recording and updating details of prospective and existing landlords and tenants into computer database swiftly
- Examining properties and informing maintenance staff
- Advertising available properties and conducting property tours as part of marketing activities
- Screening prospective tenants to ensure they meet eligibility requirements
- Completing lease applications and assisting with verification of application information
- Inspecting properties when tenants take occupation and vacate
- Answered phone calls and emails and responded to questions from prospects quickly and effectively.
- Retained high-quality tenants through proactive relationship-building efforts aimed at addressing their needs before problems arose.
- Managed over Number leases by preparing for renewals and vacancies and enforced occupancy and payment terms.
- Coordinated move-ins and move-outs, ensuring seamless transitions for both new and departing residents.
- Maintained accurate records of all leasing activity, providing valuable data for management decisionmaking.
- Organized resident events to foster a sense of community within the property, increasing tenant satisfaction levels.
- Set appointment times for individuals to tour facilities and see available units.
- Managed property showings for prospective tenants, highlighting amenities and answering questions to secure interest in units.
- Kept meticulous records of correspondence between management and tenants.
- Showed apartments to potential tenants and answered questions regarding community.
- Pleasantly greeted visitors to office, asked questions and offered assistance.
- Reviewed aged vacancies, market-ready apartments and models and completed and updated market surveys.
- Conducted market research to stay informed on current trends and competitor pricing strategies, adjusting rental rates accordingly.
- Collected monthly rent payments and other fees, always properly recording, and processing money.
- Delivered emergency 24-hour on-call service for tenants on building issues.
Front Desk Agent
Hilton
08.2018 - 06.2019
- Register & process guests and their assigned rooms
- Accommodate guest requests
- Communicating with hotel staff on the status of guest rooms
- Answer the phone at the front desk to respond to current and prospective guests' needs
- Book reservations for individuals, families and groups as required
- Greet walk-in guests and guests with reservations when they arrive at the front desk
- Schedule special services, such as spa treatments, when guests inquire
- Refer guests to local amenities and venues
- Communicate guests' requests
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
- Increased customer loyalty with exceptional communication skills and personalized service.
- Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Demonstrated adaptability during unexpected challenges such as system outages or emergency situations while maintaining composure under pressure.
- Managed room inventory effectively, ensuring optimal occupancy rates and revenue generation.
- Coordinated group bookings successfully, handling all logistics from reservation confirmation to departure arrangements.
- Ensured accurate billing and payment processing, reducing errors and guest disputes.
- Increased repeat business by developing personal connections with guests and addressing their needs.
- Developed quick reference guide for local attractions and dining, enriching guest experience.
- Coordinated with housekeeping and maintenance to ensure rooms met hotel standards.
- Developed and maintained positive relationships with guests for satisfaction.
Front Desk Agent
DoubleTree by Hilton
06.2017 - 07.2018
- Greeting and thanking guests in a sincere, friendly manner
- Checking guests in on arrival and out on departure
- Anticipating and addressing guests' needs
- Collaborating and communicating with other internal departments to ensure guest satisfaction
- Communicate with the booking, housekeeping and maintenance departments to ensure prompt responses to guests' needs
- Answer guest calls and record details of each conversation for future follow-up
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
- Increased customer loyalty with exceptional communication skills and personalized service.
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
- Maintained clean and organized front desk areas to uphold polished company image.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Contributed to team success by consistently meeting or exceeding performance targets for guest satisfaction ratings and occupancy rates.
- Managed room inventory effectively, ensuring optimal occupancy rates and revenue generation.
- Ensured accurate billing and payment processing, reducing errors and guest disputes.
- Updated guest profiles with preferences and requests for personalized service in future stays.
- Developed and maintained positive relationships with guests for satisfaction.
- Prepared reports on guest satisfaction levels and other metrics.
Front Desk Agent
Candlewood Suites
03.2017 - 05.2017
- Perform all guest check-in and check-out procedures
- Obtain or confirm guest information, assign rooms, activate and distribute keys
- Collect payment for room charges and other fees
- Answer phones and direct calls to appropriate personnel
- Inform guests of hotel amenities and offerings
- Communicate with housekeeping, room service and security staff as necessary
- Provide local information on restaurants, special sites, activities
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Collected room deposits, fees, and payments.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
- Maintained clean and organized front desk areas to uphold polished company image.
- Promoted hotel amenities and services to guests, enhancing their stay.
- Streamlined check-in and check-out processes for increased efficiency.
- Monitored lobby area for cleanliness and comfort, ensuring positive first impression.
- Resolved guest complaints with effective problem-solving, improving overall guest experience.
Beauty Advisor
Walgreens
02.2014 - 07.2016
- Promote and sell beauty products to customers who walk-in
- Extend extensive beauty product knowledge to customers
- Meet and maximize sales targets and established goals
- Prepare reports on returned and/or damaged products
- Coordinate with marketing teams to roll out CRM programs with a full-proof database
- Create effective displays to sell seasonal and promotional beauty products
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
- Processed payments, entering sales in register for prompt customer service.
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
- Assisted clients in selecting appropriate skincare routines, resulting in improved skin health and overall satisfaction.
- Kept up-to-date with industry trends, allowing for knowledgeable recommendations of current best-sellers and emerging products.
- Participated in ongoing training sessions to continuously improve skills and stay informed about the latest innovations in the beauty industry.
- Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices.
- Maintained counter and display areas for cleanliness and organization.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Enhanced customer satisfaction by providing personalized beauty consultations and recommending suitable products.
- Developed comprehensive knowledge of various beauty brands'' offerings, enabling accurate suggestions based on specific requirements or preferences.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Met sales goals, supporting organizational health through consistent and reliable service.
- Followed up with customers to increase satisfaction with purchases and services.
- Addressed customer inquiries promptly and professionally, resolving issues efficiently while maintaining a courteous demeanor.
- Enhanced customer loyalty by providing personalized skincare consultations.
- Resolved customer complaints with empathy and efficiency, preserving brand reputation.
- Managed inventory levels to ensure availability of best-selling items, minimizing stockouts.
- Increased sales of premium skincare products with targeted recommendations.
- Managed efficient cash register operations.
- Developed strong rapport with customers and created positive impression of business.
- Performed cash, card, and check transactions to complete customer purchases.
Education
- Further Education
Metropolitan Community College
Omaha, NEHigh School Diploma - Basic Education
Millard West High School
Omaha, NE05.2013
Skills
- Organizational skills
- Analytical thinking
- Action planning
- Multitasking Abilities
- Active listening
- POS system operation
- Equipment troubleshooting
- Diplomatic and fair
- Knowledge sharing
- Shift leadership
- Task prioritization
- Cash handling
- Idea development and brainstorming
- Strong verbal and written communication
- Problem-solving
- Coaching and mentoring
- Creative problem solving
- Professional appearance
- Attention to detail
- Guest service
- Customer service focus
- Strategic thinking
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Shift Lead, Designated Hitter, Photo Tech
Walgreens
03.2020 - 01.2025
Front Desk Agent
Embassy Suites by Hilton
09.2019 - 03.2020
Leasing Specialist
Cushman & Wakefield
06.2019 - 08.2019
Front Desk Agent
Hilton
08.2018 - 06.2019
Front Desk Agent
DoubleTree by Hilton
06.2017 - 07.2018
Front Desk Agent
Candlewood Suites
03.2017 - 05.2017
Beauty Advisor
Walgreens
02.2014 - 07.2016
- Further Education
Metropolitan Community College
High School Diploma - Basic Education
Millard West High School
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