Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jessica Rockwell

Summary

Proven abilities in enhancing operations. Skilled in property management systems, critical thinking and effective communication. Detail-oriented experience managing inquiries and collaboration effort contributing to improved operational flow. Pursuing a spot in the communication industry to demonstrate versatile skills and prioritize organizational capabilities.

Overview

3
3
years of professional experience

Work History

Front Desk Associate

Marriott Hotels
06.2024 - 07.2024
  • Managed check-in and check-out processes efficiently, enhancing guest satisfaction and operational flow.
  • Utilized property management system to input data accurately and streamline front desk operations.
  • Processed payments and maintained accurate financial records, contributing to daily reconciliation efforts.

Front Desk Associate

Marriott Hotels
01.2024 - 02.2024
  • Performed basic daily bookkeeping tasks.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.

Front Desk Associate

Marriott
10.2021 - 03.2022
  • Managed check-in and check-out processes efficiently, enhancing guest satisfaction and operational flow.
  • Handled guest inquiries and complaints promptly, resolving issues to maintain high service standards.
  • Utilized property management system to input data accurately and streamline front desk operations.
  • Processed payments and maintained accurate financial records, contributing to daily reconciliation efforts.

Education

Bachelor of Science - Advertising And Public Relations

Grand Valley State University
Allendale, MI
04-2023

Skills

  • Problem-Solving Skills
  • File Management
  • Property Management Systems
  • Verbal And Written Communication
  • Collaborative Support
  • Critical Thinking

Timeline

Front Desk Associate

Marriott Hotels
06.2024 - 07.2024

Front Desk Associate

Marriott Hotels
01.2024 - 02.2024

Front Desk Associate

Marriott
10.2021 - 03.2022

Bachelor of Science - Advertising And Public Relations

Grand Valley State University
Jessica Rockwell