Jessica Rogers
Clever,Missouri
Summary
Knowledgeable Phlebotomy Supervisor with adequate experience in leading a team of lab technicians to provide excellent service to clients and physicians. Developed and implemented efficient, compliant procedures for the company. Minimized concerns for anxious patients while performing medical tests. Familiar with medical procedures, standards of care and compliance requirements. Dependable employee effective in managing operations. Successful in encouraging team members to work efficiently and meet production targets. Well-organized, self-motivated and knowledgeable about successful strategies for managing fast-paced work.
Overview
4
4
years of professional experience
Work History
Phlebotomy Supervisor
MMI Laboratory Services
Springfield, Missouri
09.2020 - 02.2022
- Fostered communication within team and between departments.
- Correlated and interpreted data based on technical, instrumental and physiological conditions.
- Reviewed employee performance and developed improvement plans.
- Upheld all compliance standards and kept team in line with requirements.
- Developed and implemented training processes to achieve high quality of care for patients.
- Used venipuncture to collect and assess samples from patients.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Drew blood from veins by vacuum tube, syringe or butterfly venipuncture methods.
- Protected patients by following infection control, sharps disposal and biohazardous waste disposal procedures.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Organized daily work based on collection priority.
- Tracked collected specimens by initialing, dating and noting times of collection.
- Logged patient information and recorded results into system.
- Contacted physicians, nursing stations or reference laboratories for resolution assistance with unusual test orders.
- Worked within department budget to provide personal protective equipment and testing supplies needed to safely collect and analyze samples for phlebotomy clinic.
- Managed daily activities and workflow of multiple employees to collect, label and analyze samples correctly.
- Managed effective schedules to cover all department needs.
- Notified management of compliance and workplace safety issues from department and recommended simple solutions.
- Supervised employees at multiple sites and reporting locations to maintain consistent practices across company.
- Centrifuged blood samples as outlined in clinical protocols.
- Packaged and shipped specimens to central lab daily.
Certified Medical Assistant
Eustasis Psychiatric And Addiction Health
Springfield, MO
05.2020 - 08.2020
- Sanitized, restocked and organized exam rooms and medical equipment.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Called and faxed pharmacies to submit prescriptions and refills.
- Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Collected and documented patient medical information such as blood pressure and weight.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Prepared lab specimens for diagnostic evaluation.
Phlebotomist
Gamma HealthCare
Springfield, MO
09.2018 - 02.2019
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Used personal protective equipment correctly to protect coworkers and patients.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Tracked collected specimens by initialing, dating and noting times of collection.
- Centrifuged blood samples as outlined in clinical protocols.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Drew blood from veins by vacuum tube, syringe or butterfly venipuncture methods.
Certified Medical Assistant
Cox Health Systems
Springfield, MO
09.2014 - 07.2015
- Sanitized, restocked and organized exam rooms and medical equipment.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Called and faxed pharmacies to submit prescriptions and refills.
- Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Collected and documented patient medical information such as blood pressure and weight.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Taught patients about medications, procedures and care plan instructions.
- Prepared and administered medications to alleviate patient symptoms.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
- Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly.
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Arranged surgeries with surgical center, confirming times with patients and preparing admission and consent forms.
- Performed or scheduled preventive maintenance on equipment to promote longevity of use, troubleshooting technical issues and coordinating repairs.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes.
- Maintained detailed records of test results by entering data and patient information into computer.
- Prepared lab specimens for diagnostic evaluation.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Drew blood from veins by vacuum tube, syringe or butterfly venipuncture methods.
Medical Assistant
Ozarks Community Hospital
Springfield, Missouri
02.2014 - 09.2014
- Sanitized, restocked and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms and allergies.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Collected and documented patient medical information such as blood pressure and weight.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
Education
Medical Assisting Diploma - Medical Assisting
Everest College
Springfield, MO08.2014
Skills
- Procedural Improvements
- Phlebotomy Procedures
- Blood Culturing
- Staff Phlebotomy Training
- Fluid and Tissue Disposal
- Blood Alcohol Testing
- Electronic Medical Record Software
- Sample and Form Matching
- Patient Relations
- Vacuum Tube and Syringe Use
- Peak and Trough Tests
- Business Operations
Accomplishments
- 4.0 GPA
- President's List
- Student Ambassador
Timeline
Phlebotomy Supervisor
MMI Laboratory Services
09.2020 - 02.2022
Certified Medical Assistant
Eustasis Psychiatric And Addiction Health
05.2020 - 08.2020
Phlebotomist
Gamma HealthCare
09.2018 - 02.2019
Certified Medical Assistant
Cox Health Systems
09.2014 - 07.2015
Medical Assistant
Ozarks Community Hospital
02.2014 - 09.2014
Medical Assisting Diploma - Medical Assisting
Everest College
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