Jessica Serrano
Elizabeth,NJ
Summary
Accomplished and energetic with a solid history of achievement. Motivated leader with strong organizational and prioritizing abilities. Experienced, versatile, reliable and efficient with years of experience in supporting managers and customers in high-paced environments. Diversified skills include client relations, administrative support, excellent phone and digital communication skills, along with examplarery customer service which i believe to be instrumental in developing a repeat customer service rate.
Overview
9
9
years of professional experience
Work History
Medical Receptionist
Union County Orthopedic
Linden, NJ
08.2022 - 01.2024
- Greeted and checked in patients, updating patient information in computer system.
- Verified insurance coverage for appointments and collected co-payments as required.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
Customer Service Representative
Maximum Quality Foods
Linden, NJ
05.2021 - 06.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
- Recommended products to customers, thoroughly explaining details.
- Help customers with any issues pertaining to their order or delivery.
- Delivery eta and ensure the customers payments are up to date.
Billing Clerk/ Customer Service Representative
A&F Services
Elizabeth, NJ
08.2019 - 05.2021
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Process billing for deliveries and close out billing daily for delivery drivers.
- Route deliveries for the following day.
- Collecting and checking correspondence from drivers along with payments.
On-Site Manager
Action Staffing Group
Elizabeth, NJ
06.2018 - 04.2019
- Interviewed, hired and trained new workers.
- Maintained records and logs of work performed and materials and equipment used.
- Resolved issues between employees and customers using company policies.
- Oversaw employee attendance record, handled payroll and ordered new materials for sites.
- Responsible for employment verification and eligibility, background checks and drug screenings.
- Recruiting and conducting new employee orientation and training.
Shift Supervisor
Ahold Ecommerce
Jersey City, NJ
12.2017 - 06.2018
- Instruct employees or provide on the job training.
- Maintain order, discipline and security with assigned areas.
- Supervised team shifts and lead operations
- Maintain knowledge of, comply with, and enforce all institutional policies, rules, procedures and regulations.
- Acknowledged customer issues and resolved their problems quickly and efficiently.
Medical Receptionist
NJ Orthopedic Pain Management & Rehab
Woodbridge , New Jersey
03.2015 - 12.2017
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Organized paperwork such as charts and reports for office and patient needs.
- Managed multi-line phone system and pleasantly greeted patients.
- Helped patients complete necessary medical forms and documentation.
- Receive payments and record receipts for services.
- Schedule appointments and maintain and update appointment calendars.
Education
Certificaton - Medical Billing And Coding
Grantham University
12.2021
Associates Degree in Nursing - Nursing
Universal Technology College of Puerto Rico
12.2014
High School Diploma -
Escuela Superior Francisco Mendoza
05.2012
Skills
- Efficient and Detail-Oriented
- Bilingual
- Calm and Professional Under Pressure
- Data Entry and Maintenance
- Upbeat and Positive Personality
- Dependable
- Patient Scheduling
- Patient Relations
- Telephone Etiquette
- Insurance Verification
- Medical Charting
Timeline
Medical Receptionist
Union County Orthopedic
08.2022 - 01.2024
Customer Service Representative
Maximum Quality Foods
05.2021 - 06.2022
Billing Clerk/ Customer Service Representative
A&F Services
08.2019 - 05.2021
On-Site Manager
Action Staffing Group
06.2018 - 04.2019
Shift Supervisor
Ahold Ecommerce
12.2017 - 06.2018
Medical Receptionist
NJ Orthopedic Pain Management & Rehab
03.2015 - 12.2017
Certificaton - Medical Billing And Coding
Grantham University
Associates Degree in Nursing - Nursing
Universal Technology College of Puerto Rico
High School Diploma -
Escuela Superior Francisco Mendoza
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