Jessica Sloan
Bridgeville,DE
Summary
Friendly human with passion for providing excellent customer service and facilitating guest satisfaction. Hardworking and flexible individual takes orders, stocks and handles payments. Outstanding multitasker with knowledge of farming and loves the out doors.
Overview
7
7
years of professional experience
Work History
Front Desk Clerk
Mainstay Inn Suite
11.2020 - 08.2023
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments.
- Used internal software to process reservations, check-ins and check-outs.
- Entered and updated sensitive customer information during check-ins and room changes.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
- Introduced customers to resort amenities with pleasant and helpful demeanor.
- Maintained clean and organized front desk areas to uphold polished company image.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
Utility Worker
DannLynn Farms
07.2017 - 03.2019
- Removed rocks and prepared soil for planting.
- Planted crops in fields, helping farmers distribute seeds and plan harvesting schedules.
- Operated farm equipment such as tractors and trucks with extreme care and precision.
- Mixed feed, additives and medicines in prescribed portions to maintain animal health.
- Set up and operated irrigation equipment to apply pesticides, herbicides or fertilizers to crops.
- Monitored and maintained irrigation systems to optimize water levels for crops.
- Packaged [Type] products for shipment and additional processing.
Shipping and Packing
Jet
08.2016 - 01.2017
- Sealed, packed, labeled and affixed postage on packages to prepare materials for shipping, utilizing postage meters and sealing tools.
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Unpacked and examined incoming shipments to record shortages, rectify damages and reject damaged items.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Operated forklift and hand truck to transport shipments from shipping and receiving platform to storage and work areas.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Inspected merchandise and sent damaged pieces for repair before shipment.
- Collaborated with internal departments to verify customer satisfaction and order accuracy.
Education
High School Diploma -
John Dickinson Highschool
Wilmington, DE05.2003
Skills
- Payment Processing
- Professional Relationships
- Cash Handling
- Brand Promotion
- Special Requests
- Checking Guests In and Out
- Multi-Line Phone Systems
- Attractions and Amenities Knowledgeable
- Problem-Solving Skills
- Customer Service
- Conflict Management
- Listening Skills
Timeline
Front Desk Clerk
Mainstay Inn Suite
11.2020 - 08.2023
Utility Worker
DannLynn Farms
07.2017 - 03.2019
Shipping and Packing
Jet
08.2016 - 01.2017
High School Diploma -
John Dickinson Highschool
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