Jessica Valencia
Santa Rosa,CA
Summary
Skilled Branch Manager with extensive experience in the landscape industry from crew member to management. Focused on continuous learning, with demonstrated success in coordinating team and sales activities. Friendly and adaptable professional with remarkable leadership and program management skills.
Overview
7
7
years of professional experience
Work History
Branch Manager
Green Vine Landscaping
08.2023 - Current
- Managed dispatch, scheduling and time entry for over 12 maintenance crews.
- Portfolio of over 150 maintenance contracts.
- Responsible for production manager, account managers and field supervisors.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Enhanced branch production rates by handling staff conflicts, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Developed and oversaw the pesticide program. Including training, reporting and protocol to maintain compliance with county, state and federal regulations.
- Maintained sales goals through regular inspections of properties and client meetings.
- Negotiation of new maintenance contract sales.
Branch Manager
Landesign Construction And Maintenance
01.2021 - 08.2023
- Responsible for the overall direction, coordination, and evaluation of the branch.
- Proactively managed customer accounts by routinely completing site audits and communicating the status of all landscaping maintenance, enhancement, and irrigation activities in progress.
- Identified opportunities to improve site quality, safety, and value and communicated solutions to clients through proposals or presentations.
- Reviewed and negotiated contracts to meet profitability goals.
- Motivated and evaluated all branch employees to promote the highest standards of cooperation, production, service, and ethics.
- Implemented and achieved division goals and objectives; communicated to all levels of production.
- Carried out supervisory responsibilities in accordance with the organization's policies and applicable laws.
- Responsible for interviewing, on-boarding and training new employees.
Enhancement Manager
Landesign Construction And Maintenance
11.2019 - 01.2021
- Communicated regularly with Account Managers regarding client needs.
- Reviewed and approved Account Managers proposals for optimal GM.
- Managed all landscape enhancement services, coordinating materials, crew, equipment and subcontractors required to produce quality work.
- Inspected properties as needed prior to scheduled service in order to properly prepare and plan for efficient execution of projects.
- Implemented and enforced Landesign’s policies, procedures, and training related to proper maintenance, and use of branch equipment.
- Worked with the Operations Manager regarding staffing needs, hiring and onboarding new crew.
- Ensured proper paperwork is completed for all employee changes and hires.
- Trained, implemented corrective action, reviewed and developed growth plans for employees.
- Conducted weekly safety meetings and kept safety records.
- Maintained and managed time sheets, job databases, and service schedules.
- Created and completed purchase orders.
- Ordered materials as needed and proposed.
Garden Manager
Colorado Colours
03.2017 - 08.2019
- Planned, prioritized and scheduled maintenance and enhancement work for garden crew.
- Responsible for cost, productivity, and quality of work performed.
- Responsible for layout, design, and purchasing of landscape enhancements using trees, bushes and both perennial and annual plant materials.
- Communicated with new and existing clients to implement improvements and additions to landscape.
- Trained new hires and performed scheduled evaluations.
- Communicated daily with production manager to ensure quality and coverage of scope of work planned.
Education
Associate Degree -
Colorado Mountain College
Glenwood Springs, COSkills
- Excellent Team Leadership
- Proficient Spanish Speaker
- Proficient in Aspire
- Operations/Project Management
- Client Acquisition and Relationship Management
- Current QAL license holder
Timeline
Branch Manager
Green Vine Landscaping
08.2023 - Current
Branch Manager
Landesign Construction And Maintenance
01.2021 - 08.2023
Enhancement Manager
Landesign Construction And Maintenance
11.2019 - 01.2021
Garden Manager
Colorado Colours
03.2017 - 08.2019
Associate Degree -
Colorado Mountain College