Open To Work
Jessica M. Moore
North Miami,FL
Summary
Highly skilled scheduling professional prepared for critical role in surgical environment. Proven ability to streamline scheduling processes and enhance operational efficiency within fast-paced medical settings. Recognized for collaborative teamwork and adaptability to changing priorities. Focused on team collaboration and adaptable to changing needs, ensuring optimal outcomes and reliability.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Surgical Scheduler
Joe DiMaggio Children's Hospital
Hollywood, FL
07.2022 - Current
- Coordinated surgical schedules for multiple departments, ensuring optimal resource allocation and patient flow.
- Streamlined appointment booking processes, resulting in reduced wait times for patients and families.
- Collaborated with surgeons and nursing staff to confirm procedure details and special requirements.
- Managed patient communications regarding pre-operative instructions and scheduling changes efficiently.
- Implemented tracking systems for dedicated block time, enhancing transparency and accessibility of available time.
- Mentored junior schedulers on best practices for managing complex scheduling scenarios effectively.
- Analyzed scheduling patterns to identify areas for operational improvement and increased efficiency.
- Provided exceptional customer service when addressing patient inquiries or concerns regarding their scheduled surgeries.
- Assisted in the ongoing development of surgical scheduling policies and procedures, enhancing overall efficiency.
- Ensured adequate staffing levels were maintained across all scheduled surgeries by working closely with nursing personnel and anesthesia providers during scheduling process.
- Reduced scheduling conflicts by proactively identifying potential issues and addressing them promptly.
Sr. Surgical Scheduler
Montefiore Medical Center
Yonkers, NY
05.2005 - 04.2022
- Expertly managed 19 surgery services, including scheduling and coordination, determination of procedures and procurement of supplies and equipment.
- Facilitated OR administration, surgeons and other associates with key decision making and strategic operational planning.
- Reached out to patients to confirm arrival times and convey procedures.
- Verified insurance coverage and obtained pre-authorizations. Secured authorizations for same day add-on surgeries and same day inpatient hospital admissions.
- Sent daily case confirmations and checked with leadership on daily basis to make emergency changes and routine schedule updates.
Unit Secretary
Montefiore Medical Center - Weiler
Bronx, NY
03.2020 - 06.2020
- Cross-trained and temporarily redeployed to inpatient accountable care unit (ACU) during COVID-19 crisis.
- Demonstrated respect and willingness to help wherever needed. Maintained rapport with all unit staff, including physicians, nursing, social workers and other healthcare personnel.
- Supported nursing staff by quickly procuring supplies and PPE/isolation gowns needed for in-room patient care.
- Skillfully managed over 30 patient charts for admissions, transfers & discharges. Organized paperwork such as medical information data analysis for daily unit meetings and focus studies.
- Received, recorded and addressed incoming and outgoing communication via telephone and email.
- Processed lab paperwork and requests according to physicians' orders.
Front Desk Receptionist
Montefiore Medical Center - Moses
Bronx, NY
04.2004 - 05.2005
- Greeted incoming patients and visitors professionally and provided friendly, knowledgeable assistance.
- Adeptly managed multi-line phone system. Directed incoming calls to in-house patients, internal personnel, routing to best qualified department.
- Provided visitors and patients with above-and-beyond service in accordance with the medical centers' policy, including making outside transportation reservations and locating patients at other facilities.
- Upheld medical centers philosophy of excellence by demonstrating respect and concern in all interactions with patients and their families, visitors and colleagues.
- Disseminated sensitive patient information in 7 languages and coordinated with translators to provide service to individuals from diverse backgrounds.
Financial Consultant
Coast To Coast Financial Solutions
Bronx, NY
04.2002 - 05.2004
- Identified and carefully assessed each clients financial circumstances and goals to provide customized solutions prior to taking action.
- Used Microsoft Word and other software tools to create and transmit client specific documents and other communications, agreements, contracts to debt collectors.
- Negotiated payment plans with debt collectors on behalf of client.
- Removed inaccurate and outdated information from clients credit report.
- Resolved problems, improved operations and provided exceptional service throughout small, private office.
Education
High School Diploma -
SUNY Morrisville
Morrisville, NYHigh School Diploma -
Wings Academy
Bronx, NY06.2000
Skills
- Medical terminology
- Verbal and written communication
- Multitasking abilities
- Competency in computer applications
- Strong analytical skills
- Critical thinking
- Professionalism
- HIPAA compliance
- Scheduling expertise
Certification
Lean Six Sigma Certification - Yellow Belt
Timeline
Surgical Scheduler
Joe DiMaggio Children's Hospital
07.2022 - Current
Unit Secretary
Montefiore Medical Center - Weiler
03.2020 - 06.2020
Sr. Surgical Scheduler
Montefiore Medical Center
05.2005 - 04.2022
Front Desk Receptionist
Montefiore Medical Center - Moses
04.2004 - 05.2005
Financial Consultant
Coast To Coast Financial Solutions
04.2002 - 05.2004
High School Diploma -
SUNY Morrisville
High School Diploma -
Wings Academy