Summary
Work History
Education
Skills
Accomplishments
Timeline
Generic

Jessie Brenner

Denver,United States

Summary

Knowledgeable health enthusiast with a commitment to wellness, personal development and helping others achieve their goals. A lifelong passion that led to over two years management experience in the health and fitness industry.


Dependable, well organized and attentive to detail, seeking to enhance team synergy and achieve utmost customer satisfaction.

Work History

Sales Manager

24 Hour Fitness
  • Modeled superior excellence and dedication in sales
  • Took initiative; created novel out of box ideas to drive sales
  • Adaptable, individual based coaching of team in accordance to personal strengths and weakness
  • Built trusting relationships with team laterally and subordinately
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services

Sales Advisor

24 Hour Fitness
  • #1 sales driver and producer
  • Mastered interpersonal relations and rapport building skills
  • Gained understanding in nonverbal body language and cues
  • Forged connections with guests aiding in customer retention and conversion

Lead Customer Service Rep

24 Hour Fitness
  • Managed and mentored 7 Service Representatives
  • Monitored financial statements of accounts
  • Promoted intra-club nutritional supplements through visual merchandising
  • Built rapport with members and guests to aid public image
  • Engaged members in person and over phone to answer questions and address complaints

Customer Service Rep

24 Hour Fitness
  • Provided exceptional customer service to over 200 members on a daily basis
  • Developed personal connections with members on a first name basis
  • Earned reputation for exceeding service standard goals
  • Responded to customer requests for products, services, and company information
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply

Education

Business - UC Pathway (transfer)

Santa Monica College
Santa Monica, CA

Sociology & Public Policy

Saddleback College / IVC College (Dual Enrollment)
Mission Viejo, CA

Skills

  • Team leadership
  • Interpersonal communication
  • Sales strategy development
  • Effective strategic planning
  • Conflict mediation & resolution
  • Delegation
  • Adaptability
  • Critical thinking & analysis
  • Operations management
  • Training and mentoring

Accomplishments

  • Supervised team of 9 staff members and fostered positive work environment
  • Promoted to Sales Manager within a month of switching positions through outstanding performance and accolades
  • Gained recognition and demand for consistent work-ethic and dependability, assisting in the management of 6 clubs

Timeline

Sales Manager

24 Hour Fitness

Sales Advisor

24 Hour Fitness

Lead Customer Service Rep

24 Hour Fitness

Customer Service Rep

24 Hour Fitness

Business - UC Pathway (transfer)

Santa Monica College

Sociology & Public Policy

Saddleback College / IVC College (Dual Enrollment)

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