Summary
Overview
Work History
Education
Skills
Timeline
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Jesus Arce

Kissimmee

Summary

Results-driven professional with over a decade of experience optimizing operational efficiencies and enhancing customers satisfaction. Proven ability to lead teams, implement strategic initiative, and drive continous improvement. Skilled in mentoring staff, streamling processes, and leveraging data-driven insights to deliver innovative solutions and achieve organization goals.

Overview

8
8
years of professional experience

Work History

Courier

Amazon.Inc
Orlando
11.2024 - Current
  • Answered customer questions on courier features of service, keeping customers informed about company and services.
  • Adhered to traffic laws while operating company vehicle according to DOT regulations.
  • Offered excellent customer service, resolving issues and answering queries at the point of delivery.

Assistant Manager

Kio Investment
Orlando
10.2023 - 10.2025
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Managed customer service inquiries and complaints in a timely manner.
  • Supervised daily operations including scheduling shifts, assigning duties.

Administrative Officer

UPR-Parking System
San Juan
06.2020 - 08.2022
  • Managed daily office operations and maintained office supplies inventory, ensuring efficient workplace functionality.
  • Organized and maintained filing systems for confidential documents, correspondence, and reports.
  • Answered incoming calls promptly and professionally; provided callers with accurate information or directed them to appropriate departments and personnel when necessary.

Customer Service Manager

Walmart Inc.
San Juan
11.2017 - 05.2020
  • Delivered continuous training to associates to maximize performance and customer relations skills.
  • Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.

Education

Associate of Science - Forensic Science

National University
Puerto Rico

Skills

  • Team leadership
  • Time management
  • Problem-solving
  • Active listening

Timeline

Courier

Amazon.Inc
11.2024 - Current

Assistant Manager

Kio Investment
10.2023 - 10.2025

Administrative Officer

UPR-Parking System
06.2020 - 08.2022

Customer Service Manager

Walmart Inc.
11.2017 - 05.2020

Associate of Science - Forensic Science

National University

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Jesus Arce