Summary
Overview
Work History
Education
Skills
Spanish
Languages
Timeline
Generic

Jesus Fernandez

Orlando,Florida

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Knowledgeable and dedicated customer service professional with extensive experience in [Type] industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Liveops
09.2022 - 02.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Translator and Interpreter

Lionbridge
03.2020 - 10.2022
  • Worked with other translators to facilitate real time conversations.
  • Repeated and restructured complex translations to optimize understanding.
  • Played key role in international business efforts, working with sales and client groups to optimize collaboration.

Education

High School Diploma -

Hagerty High School
Oviedo, FL
06.2020

Skills

  • Closing Sales
  • Coordination
  • Customer Relations
  • Customer Service
  • Invoice Preparation and Processing
  • Documentation
  • Order Processing
  • Interpretation and Translation Services
  • Technical Support
  • Call Center Operations
  • Active Listening

Spanish

Spanish is my native language, so I speak, write, and listen perfectly with no hesitation at all.

Languages

Spanish
Native or Bilingual

Timeline

Customer Service Representative

Liveops
09.2022 - 02.2023

Translator and Interpreter

Lionbridge
03.2020 - 10.2022

High School Diploma -

Hagerty High School
Jesus Fernandez